PLEASE - DO NOT BUY THE ORIGINAL SILICONE CASE! I went back and fourth with their support recently, after my OP2 silicone case just tore apart from normal use. In just few months! They finaly stated that it was a "normal wear". Just ridiculous low quality. Buy it, if you don't mind changing these every few months.
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The whole story:
ElleAugust 08, 2016 17:28
Hi Edvinas,
Good day!
Thank you for reaching out. This is Elle from OnePlus RRR (Return, Repair and Replacement) Team. I will be handling your ticket for today.
We have received your RMA request, please be notified we have cancelled it since your item is already beyond our 15-Days Replacement policy.
Hope you understand. "Please note that all accessories must be new and unopened to be eligible for refunds/replacement"
Kind regards,
Elle
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EDVINAS BAJERCIUSAugust 08, 2016 17:36
Ok, I understand that. But an item should not break in few months, do you agree? We're talking quality items, from OnePlus, right? I could send it to you guys if you want.
Is there a way to find a solution which would be beneficial to both sides?
Kind Regards,
Edvinas Bajercius
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ElleAugust 11, 2016 18:32
Hi Edvinas,
Good Day!
This is Elle from OnePlus Customer Support and I'll be assisting you today.
To further diagnose this issue, we will need clear pictures illustrating the problem.
Please provide us with enough clear photos to show the problem at your earliest convenience so that we can proceed with the next process.
Please let us know if you have questions.
Regards,
Elle
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Hello,
Providing the requested (attached pictures). Keep in mind the case started cracking without any abnormal physical abuse, just after a normal use of the phone. There are many negative reviews about it on Amazon, you might want to check those too.
I would not bother to contact you guys, but since I bought it from an official website, I expect a decent service after all.
Thank you for your help.
Kind Regards,
Edvinas Bajercius
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Hi Edvinas,
Good day! This is Von from OnePlus RRR(Repair, Replacement and Return) team.
Sorry for any inconvenience caused and having issue like this is something we dislike to happen. OnePlus products are made to the highest standards and undergo rigorous testing. However, it does not meet your quality expectation with the product. Please be informed that we have already notified your issue to our global support team to straighten up everything and have this issue resolve as quickly as possible. We're keeping an eye on this right now and we're also expecting for a response anytime soon. Your patience is highly appreciated. Should you have any questions, just let us know.
Have a great day!
Regards,
Von
OnePlus Customer Support
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JustineYesterday at 22:36
Hello Edvinas,
Thank you for contacting OnePlus. This is Justine from OnePlus RRR (Return, Repair and Replacement) Team. I will be handling your ticket for today.
Based on the pictures and your description, this is wear and tear via normal daily use. The conditions differ from case to case depending on the level of usage. Unfortunately, this is not covered by our warranty.
You can check out our accessories store and look at different flip cover and case options. Also if it's stain on the Styleswap Back Cover, it can be cleaned by wiping it gently with a damp cloth.
Hope this helps.
Best regards,
Justine
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