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Camera [OP3] Camera focus issue Jun 27, 2016

  1. GioGioOnePlus
    Froyo Jun 27, 2016

    GioGioOnePlus , Jun 27, 2016 :
    So I've just got my OP3 a couple of days and my camera isn't focussing, at all. Tapping the screen won't help, i've tried another camera app, does not help either. Even snapchat cam doesnt focus. It specificly does not focus at close ranges (vary from 10cm up to 1m). I've just wiped my whole phone and rooted it but still the same issue, please guys help me.
     
    #1
    Bjorn262, Doko05, F_Rahul_Patni_uNfF and 15 others like this.

  2. Alvie
    The Lab - OnePlus 5T Reviewer Jun 27, 2016

    Alvie , Jun 27, 2016 :
    Is there something on the lens, try cleaning it,
     
    #2

  3. GioGioOnePlus
    Froyo Jun 27, 2016

    #3
    martinitro likes this.

  4. GioGioOnePlus
    Froyo Jun 27, 2016

    GioGioOnePlus , Jun 27, 2016 :
    Nothing on the lens, clean as a baby but and no protection film still on it,
     
    #4
    G_mustafa_abdulla_KKcu and Alvie like this.

  5. Alvie
    The Lab - OnePlus 5T Reviewer Jun 27, 2016

    Alvie , Jun 27, 2016 :
    There maybe an update soon to fix camera issues, you may want to wait for that.
     
    #5

  6. GioGioOnePlus
    Froyo Jun 27, 2016

    GioGioOnePlus , Jun 27, 2016 :
    But I don't see ANYONE with the same issue, might it be possible that it is an hardware issue?
     
    #6

  7. OnePlusGerrie
    Gingerbread Jun 27, 2016

    OnePlusGerrie , Jun 27, 2016 :
    Contact OP customer service. What have you got to loose?
    If it is a hardware issue they will replace the phone (within 15 days you can always sent it back anyway).
     
    #7
    otto2 likes this.

  8. MarkusRanz
    Ice Cream Sandwich Jun 27, 2016

    #8
    G_mustafa_abdulla_KKcu likes this.

  9. GioGioOnePlus
    Froyo Jun 27, 2016

    GioGioOnePlus , Jun 27, 2016 :
    Doing that right now, but i've just got the bloody thing now I need to wait (what is it, like 4 weeks?) for a replacement device :(
     
    #9

  10. aakashjhaveri
    Lollipop Jun 27, 2016

    #10

  11. GioGioOnePlus
    Froyo Jun 27, 2016

    GioGioOnePlus , Jun 27, 2016 :
    Manual focus doesn't work either. Really no difference adjusting the slider
     
    #11
    Sai Chandra Has P, aakashjhaveri and dandypeter like this.

  12. SherwooD_
    Cupcake Jun 27, 2016

    SherwooD_ , Jun 27, 2016 :
    Yeah I have the same problem with mine, contacted costumer support so they let me choose if I want to return, replace or in warranty repair.
     
    #12
    GioGioOnePlus likes this.

  13. GioGioOnePlus
    Froyo Jun 28, 2016

    GioGioOnePlus , Jun 28, 2016 :
    How long will it take for them to recieve my defect one and for me to recieve a proper one?
     
    #13

  14. SherwooD_
    Cupcake Jun 29, 2016

    SherwooD_ , Jun 29, 2016 :
    Don't really know, UPS should be picking up my phone today and from the shipping label I see it's going to Germany. I hope to get the replacement phone on 1-2 weeks time.
     
    #14
    GioGioOnePlus likes this.

  15. GioGioOnePlus
    Froyo Jun 29, 2016

    GioGioOnePlus , Jun 29, 2016 :
    Ahh I see, keep me updated please :)
     
    #15

  16. dandypeter
    Gingerbread Jun 29, 2016

    dandypeter , Jun 29, 2016 :
    That sure sounds like hardware. I would recommend return and rebuy. Actually you could rebuy and use that one without the camera.
     
    #16
    josefn24 likes this.

  17. SherwooD_
    Cupcake Jul 1, 2016

    SherwooD_ , Jul 1, 2016 :
    Will do, but beware that replacement and return/refund is only available for 15 days after purchase so if this issue is really hardware issue your only choice will be in warranty repair.
     
    #17

  18. SherwooD_
    Cupcake Jul 5, 2016

    SherwooD_ , Jul 5, 2016 :
    So my device passed the inspection meaning that it wasn't my fault for the camera issue, so they are going to send me the replacement device.
     
    #18

  19. eallan
    Cupcake Jul 8, 2016

    eallan , Jul 8, 2016 :
    GioGioOnePlus, did you try a factory reset or anything my camera just started doing this today.
     
    #19

  20. eallan
    Cupcake Jul 9, 2016

    eallan , Jul 9, 2016 :
    My broken camera persists through a factory reset and anything else I try. Bummer.
     
    #20

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