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Camera [OP3] Camera focus issue

  1. G_Andrés_Villarreal_GdH
    Cupcake May 28, 2017

    G_Andrés_Villarreal_GdH , May 28, 2017 :
    I have problems with the camera of my 1 plus 3T, one day I simply showed the problem of not focusing at the moment of taking a photo, has barely more than 3 months of use and I have not dropped my cell phone, and try formatting and nothing.. Help please, what should I do?
     

  2. sambhavid
    Cupcake Jun 14, 2017

    sambhavid , Jun 14, 2017 :
    I have the same problem. Haven't been able to find a solution yet. :/ My handset is older though, 7 months old almost
     

  3. monkeytown
    Cupcake Jun 15, 2017


  4. Pradhyuman45
    Donut Jun 15, 2017


  5. soupdragon17
    Gingerbread Jun 15, 2017

    soupdragon17 , Jun 15, 2017 :
    So they wont fix this, or they can't because its not software? must be a hardware problem?
     

  6. Sai Chandra Has P
    Cupcake Jun 20, 2017

    Sai Chandra Has P , Jun 20, 2017 :
    Facing similar focus issue with my Oneplus3 camera after OxygenOS v4.1.4 update. Does anyone face similar issue?
     

  7. msatfa
    Cupcake Jun 20, 2017

    msatfa , Jun 20, 2017 :
    Hello,
    I’m facing the same issue, impossible de focus the camera and the image is always blur.
    The camera was great, but since a month, it became unusable due to blurriness.
    No clue how this could be fixed!!!!
     

  8. starfury6
    Cupcake Jun 22, 2017

    starfury6 , Jun 22, 2017 :
    Same here, OnePlus 3, was fine now after update wont focus correctly. When it finally does, its crystal clear for a second and defocuses.
     

  9. sharkyslo
    Gingerbread Jun 22, 2017

    sharkyslo , Jun 22, 2017 :
    Try to download 3rd part app for taking pics and you will see, if it is the same. You could also make factory reset, maybe this will fix your problem...
     

  10. Youngatheart4life
    Cupcake Jun 22, 2017

    Youngatheart4life , Jun 22, 2017 :
    Yes please let me know how you fixed this. Thanks
     

  11. G_Andrés_Villarreal_GdH
    Cupcake Jun 27, 2017

    G_Andrés_Villarreal_GdH , Jun 27, 2017 :
    i did factory reset and it didnt work... :(
     

  12. G_Satya_Mitra_NmAJ
    Cupcake Jun 27, 2017


  13. sharkyslo
    Gingerbread Jun 27, 2017

    sharkyslo , Jun 27, 2017 :
    Did you try 3rd part app for taking photos?
     

  14. G_Andrés_Villarreal_GdH
    Cupcake Jun 27, 2017

    G_Andrés_Villarreal_GdH , Jun 27, 2017 :
    I download different app to take photos, but they all give me the same result
     

  15. sharkyslo
    Gingerbread Jun 27, 2017

    sharkyslo , Jun 27, 2017 :
    Then must be hardware issue. Maybe you should contact OP Live support...
     

  16. G_Andrés_Villarreal_GdH
    Cupcake Jun 27, 2017

    G_Andrés_Villarreal_GdH , Jun 27, 2017 :
    im thinking if its a crack in the lens of the cell phone, but i cant distinguish it well, in case thats it, do you think theres an arrangement?
     

  17. maelle_legouis
    Cupcake Jun 28, 2017

    maelle_legouis , Jun 28, 2017 :
    I've got the same. They asked me to hard reset my mobile
     

  18. Dunnow
    The Lab - OnePlus 6 Reviewer Jun 28, 2017

    Dunnow , Jun 28, 2017 :
    no they won't replace the phone. They will repair it. And being out of production, it will provably be repairted with a repairted part... so... a second hand one.
     

  19. F_Vishal_Shroff_Ypkp
    Cupcake Jul 5, 2017

    F_Vishal_Shroff_Ypkp , Jul 5, 2017 :
    The camera of my One Plus 3 does not focus and when i sent it to service center, they said they need to replace the camera. Moreover, they didnt have any stock of the same and asked me to leave the phone for a week. I asked them to call me once they have the stock so that i can come back to change, but they refused and said if i dont leave the phone for a week, they wont order the spares.

    I am so disappointed with the service that i have decided not to buy one plus 5 anymore.
     

  20. mromarion
    Cupcake Jul 7, 2017

    mromarion , Jul 7, 2017 :
    I have to exit out Snapchat/Instagram then exit the camera app. Then it will focus for me....bug nuisance