Dear OnePlus Users
Sorry to hear about the issue that you're facing and we're quite concerned.
The team is trying to reproduce the same issue but it's not easy to reproduce the same.
So can you guys help collect some logs so that we can look into it?
1. Input *#800# from dialing interface, enter "oneplus logkit", delete history log
2. Click "advanced", choose "save log type", select all these options (Kernel, Main, System, Radio, Event, Tcpdump), then click OK
3. Click "save log", when it informs you whether to reboot, click “cancel”
4. Click "get QXDM Log", choose "audio related", roll down, click "open device log"
5. Try to reproduce the issue and take a screenshot to record the issue happening time, then stay for a few minutes (better above 10 minutes)
6. Click “save log” again to stop it, enter QXDM Log and choose “close device log”.
7. Finally, enter file manager>storage>oem_log, find the folder, zip it and send it to us along with the screenshot
Please don't forget to click on open and close device log when you start and finish essential QXDM log, which shall be above 100 MB before zipped. You can transfer the logs to google and share us a link.
After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.
Meanwhile, it's better if you can also record a video when the issue occurs
You may send the logs to
[email protected] with this issue link.
Thank you for your time.
Best regards,
OnePlus Bug Hunters
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