OP7T pro fingerprint issue via OnePlus 7T Pro

  1. AlbertoK
    Froyo Mar 6, 2020

    AlbertoK , via OnePlus 7T Pro , Mar 6, 2020 :
    hi there,

    Sorry to bother you.

    fingerprint in my device doesnt work properly.
    I tried mamy times to record my finger prints but nothing...

    to unlock the phone sometimes Need 3 or 4 times... and sometimes i must use PIN code...

    Is really boring for a so expensivephone

    Need I maybe Op assistance?
    Last edited: Mar 6, 2020

    O1518622935146 and Laurent59116 like this.
  2. mnshaikh
    Froyo Mar 6, 2020

    mnshaikh , Mar 6, 2020 :
    1) Make sure your finger or thumb isn't dry, as it gets difficult to read dry fingers for some reason.

    2) Try to register again to ensure all edges of the finger is covered.

    3) If you're trying to unlock in sunlight, you will mostly fail to unlock the device as there is too much light which somehow effects the fingerprint reader to read efficiently.

    NeonX89 likes this.
  3. AlbertoK
    Froyo Apr 7, 2020

    Laurent59116 likes this.
  4. thorgoth
    Cupcake Apr 7, 2020

    L1579614504872 likes this.
  5. E1581022147889
    Honeycomb Apr 8, 2020

    E1581022147889 , Apr 8, 2020 :
    Take the fingerprint in dimmed environment. Make sure your finger tip is not deformed, before you touch the Sensor just rub your finger tip over clothing. Now most important, turn off animation!!!!!!!. If stil doesn't work the sensor is malfunction ( software or hardware) and you better contact support.
    No need to remove screen protector. Unless there is something under the protector...smudges😁😁😃😉

  6. E1581022147889
    Honeycomb Apr 9, 2020

    E1581022147889 , Apr 9, 2020 :
    how is the fingerprint print doing?

  7. E1581022147889
    Honeycomb Apr 11, 2020

  8. E1581022147889
    Honeycomb Apr 12, 2020

  9. AlbertoK
    Froyo Apr 14, 2020

    AlbertoK , Apr 14, 2020 :
    Thanks to everybody for answers... I've sent today my phone to oneplus for assistence.

    keep in touch (Y)