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OP8 pro 5G via OnePlus 8 Pro

  1. E1571400517355 , via OnePlus 8 Pro , Sep 25, 2021 :
    Hi, I own the OP 8 pro (IN2025) I just joined the Telus network here in Canada which has 5G in my area. My question is I have yet to see "5G" on my phone. I went into the settings and 5G is there. So what gives? I bought this phone going in knowing it was good to go when I was, but now i'm getting worried. Any help would be appreciated.
     

    #1
  2. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Sep 25, 2021

    Liehjan , Sep 25, 2021 :
    Does your carrier use any of these 5G bands?
    n2, n5, n41, n66, n71
     

    #2
    Dresa91 likes this.

  3. #3
    Liehjan likes this.
  4. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Sep 26, 2021

    Liehjan , Sep 26, 2021 :
    Then it should work. Have you called Telus about it?
     

    #4

  5. #5
    Liehjan likes this.
  6. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Sep 26, 2021

    Liehjan , Sep 26, 2021 :
    If everything is good on carrier side, then report it i. Community feedback section.
     

    #6
    E1571400517355 likes this.
  7. E1571400517355 , via OnePlus 8 Pro , Sep 26, 2021 :
    Ok! So got off the phone with Telus and after some trouble shooting we discovered that with my current APN settings it would never get 5G. Well here comes the problem I cannot change my APN settings as they are all grayed out. That also means that I cannot add another APN either due to it being grayed out. Does anyone know how to get it so I can add a APN?
     

    #7
    Liehjan likes this.
  8. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Sep 26, 2021

    Liehjan , Sep 26, 2021 :
    I think those need to be added through a software update from OnePlus. But I'm not sure....
    Anyway, plea report it in feed and a bug hunter will be in touch.
     

    #8
    E1571400517355 likes this.

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  10. E1571400517355 , via OnePlus 8 Pro , Sep 28, 2021 :
    Just as a FYI I managed to edit my APN with the new credentials I was given by Telus. No success still no 5g even though the phone supports the band.
     

    #10