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Open Ears Forum - Stockholm, Sweden 2018

  1. DerekWJ
    Eclair Mar 28, 2018

    DerekWJ , Mar 28, 2018 :
    812883.jpeg

    Friends,

    Last weekend, we had the pleasure of welcoming a group of passionate fans to our bi-annual OnePlus Open Ears Forum for customer support and products.

    To cater to OnePlus’ Nordic users, this year’s first Open Ears event took place in Stockholm, Sweden, making it the first Open Ears event to take place in the Nordics.

    The Open Ears platform allows us to directly interact with our customers and community to gather feedback and suggestions face-to-face. Not just that, it also allows us to share our progress as we look for new ways to improve our services. Last year’s discussions highlighted some specific areas to focus on improving customer service for users. This resulted in us adding two more repair centers in Europe to speed up repair time in addition to delivering a new backup feature for users and improving our FAQs & Policies.

    We also shared the Early 2018 updates from last year's discussions, such as Video Guides, which are now available on our support page here. A one-time resolution, our e-mail channels have improved significantly since last year. Work continues on a new Repair Status system for clear and user-friendly status updates and a new Diagnostics and Troubleshooting Tool is in the testing stage and will be available once the internal and beta testing is complete.

    I'm sure you want to know what happened during the event. We started the day with Lasertag. Carl met all the fans and we split into three groups and had a lot of fun.

    Congratulations Team Green! My team will win next time @Carl ;)

    upload_2018-3-28_14-24-32.jpeg

    After an eventful morning, we did a Pop-Quiz at the venue about our products and services and our fans surprised us with amazing results, this shows just how dedicated OnePlus fans are.

    BTW, A OnePlus Staff also got 2nd place, guess who?

    upload_2018-3-28_14-24-32.jpeg

    The three teams were then guided to discussion cubes by Team leads, where they discussed issues related to our services and participated in brainstorming sessions to find solutions to top issues. We received a lot of helpful feedback and suggestions on how to improve our support.

    Sherlock Holmes challenge, our fans were excited to participate in an escape room-like game to solve 15 mysteries.

    Congrats Team Red!

    upload_2018-3-28_14-24-32.jpeg

    Our product manager @ZENG XI surprised our fans by showing his early OnePlus phone prototypes collection, each prototype has a special story with the product manager, we think it's the most precious thing for both OnePlus team and our fans.

    Xi collected product feedback from the fans in a professional OnePlus way and gave away all the 7 special prototypes to fans for the best product feedback. To make this Open Ears forum even special, we shared a little secret with our fans at the event.

    We ended the day with a nice dinner.

    upload_2018-3-28_14-24-32.jpeg

    OnePlus would like to thank our users for an inspiring weekend. We are excited to start working on becoming even better at what we do in the future – all thanks to your input!

    Here's a video


    P.S. A second post will be up soon where we will talk about Open Ears Forum 2 top issues and solutions.

    Never Settle
     
    Last edited by a moderator: Mar 28, 2018

    #1
    Hige, O1510878363278, J0han and 33 others like this.
  2. Sridhar Ananthanarayanan
    Lollipop Mar 28, 2018


    #2
  3. meatandy
    Oreo Mar 28, 2018


    #3
  4. DerekWJ
    Eclair Mar 28, 2018


    #4
  5. sunny.spidy
    Ice Cream Sandwich Mar 28, 2018

    sunny.spidy , Mar 28, 2018 :
    it's of no use for existing user. no improvment in camera for 5t after so many complains.
     

    #5
  6. titimachine
    Cupcake Mar 28, 2018


    #6
  7. Moin2200
    KitKat Mar 28, 2018

    Moin2200 , Mar 28, 2018 :
    It was an awesome experience, and a pleasure to be a part of this.
    Also GO GREEN TEAM!
     

    #7
  8. Shivang Joshi
    Starting Point Expert Mar 28, 2018

    Shivang Joshi , Mar 28, 2018 :
    I'll love to join that[e]1f601[/e]
     

    #8
  9. Moin2200
    KitKat Mar 28, 2018

    Moin2200 , Mar 28, 2018 :
    Excited to hear more about this.
    There were a lot of great suggestions at the event and I can't wait to hear what you've gathered from this.
    Thanks for a great weekend Derek.
     

    #9
  10. Yashvendra_Singh_Raghav
    Ice Cream Sandwich Mar 28, 2018


    #10
  11. aris
    Jelly Bean Mar 28, 2018


    #11
    G_plusone likes this.
  12. luxuskamel
    Lollipop Mar 28, 2018

    luxuskamel , Mar 28, 2018 :
    Is @ZENG XI the lucky guy who has the walnut styleswap for the OnePlus One? Maybe he can show off every week another prototype on the forums to get some discussion about the individual advantages going?!
    Thanks for all these events :D
     

    #12
    G_plusone likes this.
  13. Dunnow
    The Lab - OnePlus 6 Reviewer Mar 28, 2018

    Dunnow , Mar 28, 2018 :
    nice, laser tag sounds fun. Hope to see open ears forums happen more and more often =)

    And popup events in BCN would be appreciated :p
     

    #13
  14. gaster
    Lollipop Moderator Mar 29, 2018

    gaster , Mar 29, 2018 :
    Glad to see that you had a great time guys. And it's always so important to see that open ear forums comes one after another. I hope I can be to the next one or another, in the future :)
     

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  15. MKT_IRFAN3735
    Jelly Bean Mar 29, 2018


    #15
  16. G_plusone
    Marshmallow Mar 29, 2018


    #16
  17. jayaprakashpollachi
    Honeycomb Mar 29, 2018


    #17
  18. Steffan Beck Røn
    Eclair Mar 29, 2018

    Steffan Beck Røn , Mar 29, 2018 :
    IT was such a great event!!!!

    @DerekWJ my man we never get to say goodbye or That lapdance you talked about :p

    thanks for a good discussion and a great time at the event :D

    p.s. do you have the red team picture from laser tag ?
     

    #18
  19. Steffan Beck Røn
    Eclair Mar 29, 2018


    #19
    DerekWJ and G_plusone like this.
  20. G_plusone
    Marshmallow Mar 29, 2018


    #20
    Steffan Beck Røn likes this.