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Open Ears Forums: Key Actions Update

  1. Farah Rizvi
    Cupcake Jul 7, 2018

    Farah Rizvi , Jul 7, 2018 :
    No resolution since 20th June one plus 6 which I purchased on 17th June. Have explained the issues multiple times to multiple people. And every new person start by asking what is the issue. No staff will share an escalation matrix and all of them have a casual attitude. I doubt if you have systems to record or do you even check before talking to customers. Can someone seriously help????? Tired of following up, mistreated as a customer, extremely disappointed, disgusted, humiliated.
    Wish I had bought Samsung instead of One plus!
     

    AcmE85 likes this.
  2. asaputrosnk
    Gingerbread Jul 7, 2018

    asaputrosnk , Jul 7, 2018 :
    what are exactly your handset problem?
     

  3. C1530375439101
    Cupcake Jul 7, 2018


  4. G1530945654371
    Cupcake Jul 7, 2018


  5. DARTH 007
    KitKat Jul 7, 2018

    DARTH 007 , Jul 7, 2018 :
    OnePlus customer service is as worse as it can get.
    they interested in selling more and more phones.
    and helpline number - well they have limited options to help you. if you have a bad device you are screwed,as simple as that.
    that's the risk which each one of us have taken before purchasing.
    op6 have received 3 updates since launch just to rectify the problems they had since launch. still they are not solved.
    if you are looking for good after sales service, then this is not the phone to buy.
     

  6. DARTH 007
    KitKat Jul 7, 2018

    DARTH 007 , Jul 7, 2018 :
    for what.
    no one is patient including myself and all our battery is draining after last update.
    we are all impatient.
    I don't expect the camera to get better... but please resolve the battery issue.
    this is no more a reliable phone.
     

    G1530945654371 likes this.
  7. Farah Rizvi
    Cupcake Jul 7, 2018

    Farah Rizvi , Jul 7, 2018 :
    Phone heating..call gets hung..no network..even if there is a network can't connect a call ..evn if the call is connect the opposite person is not able to hear n this is been highlighted multiple times from the 3rd day of buying a phone and there's no replacement
     

  8. asaputrosnk
    Gingerbread Jul 7, 2018


  9. asaputrosnk
    Gingerbread Jul 7, 2018

    asaputrosnk , Jul 7, 2018 :
    send screen shot of Batteray usage
     

  10. Yos19i
    Eclair Jul 7, 2018


  11. EDIflyer
    Gingerbread Jul 7, 2018

    EDIflyer , Jul 7, 2018 :
    Thanks for the update, @David Y. Any word on when you'll tweak Oxygen OS to display the IP address (& MAC) of connected devices? Quite a bit gap not having this just now, for IoT devices and headless Raspberry Pis, etc. Other manufacturers offer this as standard, so would seem to be an easy win/fix!
     

  12. anujchandigarh
    Eclair Jul 7, 2018

    anujchandigarh , Jul 7, 2018 :
    NOT HAPPY WITH ONEPLUS, I REFERRED 40+ PEOPLE TO BUY ONEPLUS 6 SUCCESSFULLY, BEEN A BETA TESTER AND I KNOW SOO MANY BUGS IN ONEPLUS 6. STILL I AM NOT A PART OF OPEN EARS FORUM :/
     

  13. SidO3G
    Cupcake Jul 7, 2018

    SidO3G , Jul 7, 2018 :
    Just ordered my new Oneplus 6! looking forward to it so much priority shipping wasnt a second thought!!
     

  14. OzairAhmad
    Froyo Jul 7, 2018


  15. muvvals
    Cupcake Jul 7, 2018

    muvvals , Jul 7, 2018 :
    What's the work around for the issues due to new beta update other than resetting the phone? My settings app is getting crashed. I'm not able to connect to wifi, Bluetooth and many other options in settings.
     

  16. moskito99
    Ice Cream Sandwich Jul 8, 2018

    moskito99 , Jul 8, 2018 :
    Honestly it's quite cheesy to mention any fix for oil painting effects as a result of the open ears forum. Back then in March the results were very disappointing and nothing was mentioned about camera fixes. Just little things like that hdr setting.

    I love the fact you work on the cam, however such fix or change was never mentioned as an action after open ears forum :)
     

  17. Gunne Anil Kumar
    Cupcake Jul 8, 2018


  18. Yashvendra_Singh_Raghav
    Ice Cream Sandwich Jul 8, 2018


  19. A1518975988648
    Eclair Jul 8, 2018

    A1518975988648 , Jul 8, 2018 :
    Every company first ready there software and then release their product....one plus will release product first and analysis the software problem .....so pathetic..anyway u guys providing better hardware than any other companies...still we r hoping u....
     

  20. Punk_69
    Lollipop Jul 8, 2018

    Punk_69 , Jul 8, 2018 :
    LOL OKAY !