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[Open] Hi picture problem- Q Series via OnePlus Community App


  1. #1
  2. Venky61
    OnePlus TV Expert Community Expert Oct 29, 2020

    Venky61 , Oct 29, 2020 :
    Can you share more details about the problem you are facing.
     

    #2
    Yash Pratap Singh. likes this.

  3. #3
    Yash Pratap Singh. likes this.
  4. Last edited by a moderator: Oct 30, 2020

    #6
    Yash Pratap Singh. likes this.
  5. Venky61
    OnePlus TV Expert Community Expert Oct 30, 2020

    Venky61 , Oct 30, 2020 :
    Hi,
    Contact the OnePlus Customer care via OnePlus Care App and request a service visit.
     
    Last edited by a moderator: Oct 30, 2020

    #7
  6. OALEXANDER
    Nougat Assistant Head Moderator Oct 30, 2020

    OALEXANDER , Oct 30, 2020 :
    Bill removed for privacy reasons.
     

    #8
    Yash Pratap Singh. likes this.

  7. #9
    Yash Pratap Singh. likes this.

  8. #10
    Yash Pratap Singh. likes this.
  9. pablofg1978
    Nougat Head Moderator Nov 18, 2020


    #11
    Venky61 and Yash Pratap Singh. like this.
  10. Yash Pratap Singh.
    Ice Cream Sandwich Nov 18, 2020

    Yash Pratap Singh. , Nov 18, 2020 :
    @Q1578625812718 It seems like a display panel damage. This is a hardware problem.
    You should raise a complaint on the OnePlus care app. Register your device on the app and then raise a service request.
     

    #12
    Venky61 likes this.
  11. Q1578625812718 , via OnePlus Community App , Nov 19, 2020 :
    Kiya hai per abhi tak nahi hua hai warranty period hai
     

    #13
  12. Yash Pratap Singh.
    Ice Cream Sandwich Nov 19, 2020

    Yash Pratap Singh. , Nov 19, 2020 :
    So is it showing your service ID ?
     

    #14

  13. #15
    Venky61 likes this.
  14. Yash Pratap Singh.
    Ice Cream Sandwich Nov 19, 2020


    #16
    Venky61 likes this.
  15. Venky61
    OnePlus TV Expert Community Expert Nov 19, 2020

    Venky61 , Nov 19, 2020 :
    I have escalated your case to the team. Hopefully your issue will be resolved soon.
     

    #18
    Yash Pratap Singh. likes this.
  16. Yash Pratap Singh.
    Ice Cream Sandwich Nov 19, 2020


    #20