2
[Open] Oneplus TV wifi issue

  1. Mihir Hathi
    Cupcake Nov 13, 2019

    Mihir Hathi , Nov 13, 2019 :
    The hotspot from the mobile do not connect with the wifi of the TV. Even after it connects, the Oneplus TV shows the network as "No internet access" for a straight 10 minutes. Tried using different mobile company's hotspots. The same issue is persistence across most brands.
     

    #1
  2. SoniaB
    Community Hero 2020 Nov 13, 2019


    #2
    Mihir Hathi, Cheetosdust and Venky61 like this.
  3. Venky61
    OnePlus TV Expert Community Expert Nov 13, 2019


    #3
  4. vgal210
    Cupcake Nov 14, 2019

    vgal210 , Nov 14, 2019 :
    I have same issue. No wifi connection. Tried all the fixes and still no wifi.
     

    #4
    A1561084493674 likes this.
  5. Venky61
    OnePlus TV Expert Community Expert Nov 14, 2019

    Venky61 , Nov 14, 2019 :
    As the internet works fine when connected via WiFi Router and having issues with Hotspot, I am guessing it might be due to APN. Let me do some digging and get back to you guys.
     

    #5
    Mihir Hathi and P1571660280906 like this.
  6. Mihir Hathi
    Cupcake Nov 14, 2019


    #6
  7. Venky61
    OnePlus TV Expert Community Expert Nov 15, 2019

    Venky61 , Nov 15, 2019 :
    So can you guys try doing this,
    1. Check if the mobile Hotspot is working on any PC or Laptop. If yes, skip to step 3.
    2. If answer for step 1 is No, Clear cache for the phone by going into recovery mode.
    3. Now when you connect the Mobile Hotspot to TV, select the wifi and you will see the option of Static and DHCP. Change from DHCP to Static and click Ok.

    Let me know if any of the above procedure helps.


     

    #7
  8. Mihir Hathi
    Cupcake Nov 15, 2019

    Mihir Hathi , via OnePlus 6T , Nov 15, 2019 :
    Tried that, and and tried clearing cache before I posted the question. As mentioned before, I even tried to use different brands of phone namely - OnePlus, Redmi, Samsung, Nokia, Motorola and more. the issue was persistent across all brand. the hotspot was connected. TV WiFi showed it on screen, entered the password, clicked okay. the message that displayed on the wifi sidebar under the name of the wifi was "Connected, No Internet." for straight 10-15 minutes. Then after that, it connected to the internet on it's own.

    Just to mention, the phone was connected internet for the entire time as I was surfing the internet for those 15 minutes. Using Instagram and Youtube.
     

    #8
  9. Mihir Hathi
    Cupcake Nov 15, 2019

  10. Venky61
    OnePlus TV Expert Community Expert Nov 15, 2019

    Venky61 , Nov 15, 2019 :
    I don't doubt that you phone doesn't have internet connection. It is clearly the transmission from phone to TV which is having the problem. So even changing from DHCP to static did not work for you. Will ask the team to look into it.

    And about the reply not being visible, I guess it's because I changed the text to black. If you turn off dark mode, it should be visible. Kind of bug may be.
     

    #10
    Mihir Hathi likes this.
  11. AyushKumarAK
    Gingerbread Nov 16, 2019

    AyushKumarAK , Nov 16, 2019 :
    Hi there!

    I think that the TV is showing No Internet because you're Connected to a Mobile Hotspot & not a proper Wi-Fi Modem.
    I am saying this because Mobile Internet(especially in India),doesn't have enough bandwidth. Even in laptops,for some minutes it shows Connected,No Internet because of the low Bandwidth & Speed..

    Kindly do the Speed Test & I would recommend you to install a Broadband Service in your home to make your TV worth living because you can just watch the Set-Top Box or movies from Hard Drive/Pendrive throigh USB.

    Thanks for writing in the Community.

    Regards,
    Ayush
     

    #11
    Venky61 likes this.
  12. Vijay_2525
    Cupcake Aug 4, 2020

    Vijay_2525 , Aug 4, 2020 :
    I get wifi speed upto 50mb pers sec but I too face the same issue. Get connected but no internet. It would be nice if anyone try to solve my issue. But the same wifi connected perfectly on other devices.
    1596515510439.jpg

    1596515547399.jpg
    THANK YOU!
     

    #12
  13. Venky61
    OnePlus TV Expert Community Expert Aug 4, 2020

    Venky61 , Aug 4, 2020 :
    Hi,
    Please check the date and time settings once in the TV.
     

    #13
  14. priyankanaidu
    Cupcake Aug 27, 2020

    priyankanaidu , Aug 27, 2020 :
    Has anyone managed a repair to this issue? We’ve had this issue for the last ten days. However what is surprising is that we didn’t have this issue in the beginning. This is a recent problem. Please help?
     

    #14
  15. priyankanaidu
    Cupcake Aug 27, 2020


    #15
  16. Venky61
    OnePlus TV Expert Community Expert Aug 27, 2020

    Venky61 , Aug 27, 2020 :
    Did you try this?
     

    #16
  17. priyankanaidu
    Cupcake Aug 29, 2020


    #17
  18. priyankanaidu
    Cupcake Aug 29, 2020


    #18
  19. Venky61
    OnePlus TV Expert Community Expert Aug 30, 2020

    Venky61 , Aug 30, 2020 :
    Sometimes the device can have connectivity issue due to wrong date and time settings. Manually change it to the right value and then set it to network provided after that. See if the date and time settings remains right and issue is resolved.
     

    #19
  20. priyankanaidu
    Cupcake Sep 2, 2020

    priyankanaidu , Sep 2, 2020 :
    The tv isn’t detecting any networks only. Manually did what you had suggested. Still doesn’t work.
     

    #20