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[Open] wifi disconnect error on q series

  1. Amit_Agrawal_2005
    Donut Oct 16, 2020


    #1
    Amanrae likes this.
  2. Rajendra.Bhat
    Jelly Bean Oct 16, 2020


    #2
  3. Venky61
    OnePlus TV Expert Community Expert Oct 16, 2020

    Venky61 , Oct 16, 2020 :
    What exactly is getting disconnected? WiFi or Display?
     

    #3
  4. Amit_Agrawal_2005
    Donut Oct 16, 2020

    Amit_Agrawal_2005 , Oct 16, 2020 :
    wifi only. once tv observs disconnect, it is not able to scan any other network too. Post restart tv, connection is back to normal
     

    #4
  5. Amit_Agrawal_2005
    Donut Oct 16, 2020


    #5
  6. Venky61
    OnePlus TV Expert Community Expert Oct 16, 2020

    Venky61 , Oct 16, 2020 :
    Check the Date and time setting once on the TV. Sometimes it gets changed and can lead to network issues.
     

    #6
  7. Amit_Agrawal_2005
    Donut Oct 16, 2020

    Amit_Agrawal_2005 , Oct 16, 2020 :
    i cross checked, it is correct. set to +5:30 timezone and set to use network provided time.
     

    #7
  8. Venky61
    OnePlus TV Expert Community Expert Oct 16, 2020

    Venky61 , Oct 16, 2020 :
    If it happens again frequently, upload the bug report Settings<more Settings <Bug report and share your S.No with me via personal message.
    And also after that reset the TV and see if it helps.
     

    #8
  9. Amit_Agrawal_2005
    Donut Oct 16, 2020


    #9
  10. Amit_Agrawal_2005
    Donut Oct 16, 2020

    Amit_Agrawal_2005 , Oct 16, 2020 :
    sure thanks
     

    #10
  11. Amit_Agrawal_2005
    Donut Nov 16, 2020


    #11
  12. Amit_Agrawal_2005
    Donut Nov 16, 2020


    #12
  13. Venky61
    OnePlus TV Expert Community Expert Nov 16, 2020

    Venky61 , Nov 16, 2020 :
    As mentioned... share your s.no via personal message
     

    #13
  14. Amit_Agrawal_2005
    Donut Nov 22, 2020

    Amit_Agrawal_2005 , Nov 22, 2020 :
    whats the next step to get the resolution.
     

    #14
  15. Venky61
    OnePlus TV Expert Community Expert Nov 24, 2020

    Venky61 , Nov 24, 2020 :
    Team's looking into the logs. They will contact you if any further info would be required.
     

    #15
  16. Amit_Agrawal_2005
    Donut Nov 25, 2020


    #16
    Venky61 likes this.
  17. Venky61
    OnePlus TV Expert Community Expert Dec 3, 2020

    Venky61 , Dec 3, 2020 :
    Hey,
    Team has asked if you could re-upload the log.
     

    #17
  18. Amit_Agrawal_2005
    Donut Dec 3, 2020


    #18
  19. Venky61
    OnePlus TV Expert Community Expert Dec 3, 2020

    Venky61 , Dec 3, 2020 :
    If the issue is happening even after reset, then it will be useful. Upload only when the issue happens and let me know.
    The last logs were incomplete it seems.
     

    #19
  20. Amit_Agrawal_2005
    Donut Dec 3, 2020

    Amit_Agrawal_2005 , Dec 3, 2020 :
    sure, I will observ. since reset, I am not finding option to check, remeber last connected source across reboot.
    earlier if I am using hdmi1 as input, tv auto selects hdmi1 as input after reboot. can you suggest navigation step to confirm this setting is enabled?
     

    #20