[Open] worst after sale service

  1. karankaruna
    Donut Sep 30, 2020

    karankaruna , Sep 30, 2020 :
    I bought 43" Y series TV
    it has hanging issue, so raised a service request.
    for few days your people's approach me via phone call only then they closed my request without solving anything.

    again I raised a service request for same problem and I explained to your people about what happened previously.
    they promised, they'll send technician directly, so I've been waited for more than 10 days.
    and now they closed my service request again without solving.

  2. Venky61
    OnePlus TV Expert Community Expert Oct 12, 2020

    Venky61 , Oct 12, 2020 :
    Hey... did anyone visit at the end to solve your issue?

  3. karankaruna
    Donut Oct 13, 2020

    karankaruna , Oct 13, 2020 :
    no... no one.
    and now only I came to know (after 50+ calls, 30+ emails, 20+ twitter approach) they Don't even have single physical service center for oneplustv123
    and the shocking news is they don't even have any specific team to manage after sales services (mobile service support team only managing TV things too, so they don't have power to take necessary actions)

    OnePlus only depending on third party technicians on this case. and they doing scam on this.
    think about that, me only raised two requests then what about others.
    the bad truth is, they have supports Inside OnePlus.

    I even get so many assurances (20+) according higher authority call back from support team.
    but still now no one's called.
    I already reported to @Simran K also
    But nothing happened (case id: 201003-000366)

    please please guys..
    don't buy OnePlus TV until they open any physical service center in India.

    if didn't believe me
    here my case id
    you can call OnePlus support team and ask what I registered

    I hope, you people not gonna get caught on this scam.[/USER]
    Last edited: Oct 13, 2020

  4. Nora Song
    TV Quality Manager Staff Member Oct 15, 2020

    Venky61 likes this.
  5. karankaruna
    Donut Oct 26, 2020