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[Open] Youtube videos are in Grayscale in OnePlus TV 32Y1

  1. cybersa
    Honeycomb Sep 5, 2020

    cybersa , Sep 5, 2020 :
    Recently Youtube videos are playing in Grayscale in my OP TV. Weird thing is only video is in Grayscale but Youtube Menus and Videos suggestions are in Color. I tried both Youtube App and Casting from my phone. Then i tried to clear the data of YT app. But no luck. Anyone facing this issue in your OP tv?

     

    #1
  2. cybersa
    Honeycomb Sep 11, 2020

    Best Answer
    cybersa , Sep 11, 2020 :
    I updated the vaule to 50.Now the video its playing fine. But i don't remember i changed this value recently.
     
    Last edited: Dec 19, 2020

    #11
  3. Venky61
    OnePlus TV Expert Community Expert Sep 6, 2020

    Venky61 , Sep 6, 2020 :
    Can you share a screenshot of the same. Also, try uninstalling updates for Youtube and see if it helps.
     

    #2
  4. cybersa
    Honeycomb Sep 6, 2020

    cybersa , Sep 6, 2020 :
    I tried to uninstall but i can't since its a system app. So i uninstalled the updates and reinstalled updates from play store. But no luck.
    Screenshot for your references:
    First taken with OP connect but its in color 🙄. Then i have taken with mobile camera.
    Screenshot_20200906-171124.png IMG_20200906_171156 (Copy).jpg
     

    #3
  5. Venky61
    OnePlus TV Expert Community Expert Sep 6, 2020

    Venky61 , Sep 6, 2020 :
    Yes, you cannot uninstall the app but only updates. Do not reinstall the update after uninstalling them and see if the color issue persists. Turn off the auto-update option in Playstore so that it doesn't update Youtube in the background.
     

    #4
  6. cybersa
    Honeycomb Sep 9, 2020

    cybersa , Sep 9, 2020 :
    @Venky61
    Today i tried. But no luck. I uninstalled the updates, opened the app, Reset the App and played video but still in Grayscale.
     

    #5
  7. Venky61
    OnePlus TV Expert Community Expert Sep 9, 2020


    #6
  8. Nelson M
    TV Quality Manager Staff Member Sep 9, 2020


    #7
    Venky61 likes this.
  9. cybersa
    Honeycomb Sep 9, 2020

    cybersa , Sep 9, 2020 :
    Just now i checked on both Youtube and Prime Video. Videos are playing in Grayscale or Black & white but other menus are in colour. This is happening consistently. Initially i thought its happening only on Youtube.

    @Venky61
     

    #8
  10. Nelson M
    TV Quality Manager Staff Member Sep 11, 2020

    Nelson M , Sep 11, 2020 :
    Hi, Please check the "Saturation" value in picture mode setting, and share the screenshot, please follow below steps: Setting→Device referance→Picture→Saturation.
     

    #9
  11. cybersa
    Honeycomb Sep 11, 2020

    cybersa , Sep 11, 2020 :
    It was set to 0.
    Please find the screenshot:
    Screenshot_20200911-114224.png
     
    Last edited: Sep 11, 2020

    #10
  12. anurag0099
    Cupcake Apr 2, 2021

    anurag0099 , Apr 2, 2021 :
    Hi All

    I am also facing the same problem.. since it seems there is some bug or problem with Google account because I am not able to find any problem in other channels.. except you tube, Amazon prime, Netflix.. any help would be great
     

    #12
  13. cybersa
    Honeycomb Apr 6, 2021

    cybersa , Apr 6, 2021 :
    Did you try to set the Saturation Value to 50+?
    Setting→Device preference→Picture→Saturation.
     

    #13