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OPO warranty replacement

  1. Jabiraj1
    Honeycomb Dec 14, 2014

    Jabiraj1 , Dec 14, 2014 :
    Has anybody ever replaced OPO for its hardware problems? How long does it take after the phone is picked up?
    OPO s technical support is very slow and boring but i must say they are also complicated and friendly. I requested for a ticket and first time they replied after 17 days and then in order to get every reply i had to wait a week. During my 2 months of conversation i described them the hardware issue my OPO had and they required a video clip to prove the problem. I made the video and finally they connected me to RMA specialist. It tool 6 more days. Then I got my request approved for a replacement. They assigned a pick up for my OPO. Now is the good part that you dont have to do anything because it will picked up from your doorstep.
    Now does anybody know that how long it takes to get back the replaced OPO in USA ?
    I loved my OPO and without it i am feeling something is missing all the time.
    Come Back OpO. I am Waiting.
     

    #1
    SARVJOT LOCHAM likes this.
  2. pipecpa
    Lollipop Dec 14, 2014

    pipecpa , Dec 14, 2014 :
    Waiting to hear how it works out for you. Please report back when it's over and done with. Good luck on your replacement.
     

    #2
    SARVJOT LOCHAM and CarDusan like this.
  3. xhobbsx
    Froyo Dec 14, 2014

    xhobbsx , Dec 14, 2014 :
    This is an important subject that needs to be answered for everyone that wants to buy this phone. like me
     

    #3
    SARVJOT LOCHAM likes this.
  4. Jabiraj1
    Honeycomb Dec 14, 2014

    Jabiraj1 , Dec 14, 2014 :
    If you are lucky enough to buy this phone you wont regret it i guarantee except Customer Service .
     

    #4
    SARVJOT LOCHAM likes this.
  5. xhobbsx
    Froyo Dec 14, 2014


    #5
  6. Mystostar
    Honeycomb Dec 14, 2014

    Mystostar , Dec 14, 2014 :
    TNT picked it on Tuesday, it arrived un Hong Kong on Saturday and the new unit arrived on the next Thursday. I live un France so it may be a little bit different for you.
     

    #6
    requiel and Jabiraj1 like this.
  7. Jabiraj1
    Honeycomb Dec 14, 2014

    Jabiraj1 , Dec 14, 2014 :
    Thank you i appreciate you time.
     

    #7
  8. Serbian Overlord
    KitKat Dec 14, 2014

    Serbian Overlord , Dec 14, 2014 :
    Many many many people have tried. Legend says there are some who succeeded out there in the wild...
     

    #8
    Jabiraj1 and SARVJOT LOCHAM like this.
  9. Jabiraj1
    Honeycomb Dec 19, 2014

    Jabiraj1 , Dec 19, 2014 :
    Yesterday my phone reached Hong Kong , and today in my one plus store account i was pleased to see a new order has been prepared to be shipped . @pipecpa
     

    #9
    pipecpa likes this.
  10. syer1
    Cupcake Dec 19, 2014

    syer1 , Dec 19, 2014 :
    I hope it doesn't take a month for a response. Today I submitted a ticket for my random reboots. I've tried every stock ROM since 255 or 300 with the official fix and twrp fix and k900 ROM and others but no matter what I do, the phone always reboots. If it takes that long then I'll have no choice but to file a PayPal claim. :( I now get 10+ reboots daily and it's getting to point where my phone is unusable.
     

    #10
  11. Milad
    Lollipop Dec 19, 2014


    #11
  12. ta3007
    Eclair Dec 19, 2014

    ta3007 , Dec 19, 2014 :
    Does it say shipping pending?
     

    #12
  13. ta3007
    Eclair Dec 19, 2014

    ta3007 , Dec 19, 2014 :
    I can help you with that. How good are you with flashing?
     

    #13
  14. freshsaint12
    Honeycomb Dec 19, 2014


    #14
  15. syer1
    Cupcake Dec 19, 2014


    #15
  16. Jabiraj1
    Honeycomb Dec 19, 2014

    Jabiraj1 , Dec 19, 2014 :
    Yeah, it says shipping pending !
     

    #16
  17. hsabhnani
    Eclair Dec 23, 2014

    hsabhnani , Dec 23, 2014 :
    May be recipe is different everytime :(
    For me it reached Hong Kong on Friday.
    Nothing on replacement phone. No acknowledgement, no update. .just blank .. its difficult with this company really ...
     

    #17
  18. requiel
    Donut Dec 23, 2014

    requiel , Dec 23, 2014 :
    It's cristmas dude, i think things get slow these times, no direct opinions to customer service to share btw
     

    #18