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order cancelled

  1. dibu07
    Cupcake May 7, 2018

    dibu07 , May 7, 2018 :
    I placed an order on fifth may (05-05-2018) for one plus 5 charger of rupees 1199/- it showed the order was somehow cancelled or failed during the payment,but the amount had been debited from my account,and not refunded yet
    payment details attached :
    View attachment 763463
     

    #1
  2. idkwhoiam322
    Nougat May 7, 2018

    idkwhoiam322 , May 7, 2018 :
    Contact support, they'll help:
    https://www.oneplus.com/support
     

    #2
  3. mojoyoyo77
    Assistant Head Moderator Assistant Head Moderator May 7, 2018

    mojoyoyo77 , May 7, 2018 :
    Hello, I contacted you by private message
     

    #3
    idkwhoiam322 likes this.
  4. meatandy
    Oreo May 7, 2018

    meatandy , May 7, 2018 :
    How are you currently charging your device ?
     

    #4
  5. K1621015314623
    Cupcake May 15, 2021

    K1621015314623 , May 15, 2021 :
    I placed an order on 15 may 2021 (15-05-2021) for one plus 9 pro (12 gb - 256gb Green ) of rupees 69,899/- it showed the order was somehow cancelled or failed during the payment,but the amount had been debited from my account,and not refunded yet
    payment details attached :
     

    Attached Files:


    #5
  6. Ghazala.Yasmeen
    OnePlus Bug Hunter Staff Member May 15, 2021

    Ghazala.Yasmeen , May 15, 2021 :
    We may have to check this further and have contacted you through personal conversation.

    Regards,
    Ghazala
     

    #6