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Order complete

  1. shred
    Honeycomb Sep 10, 2015

    shred , Sep 10, 2015 :
    My order has changed to complete on the one plus web site and gives me a tracking link linking towards Royal Mail the tracking code doesn't work and my package hasn't turned up at my house even though it says complete, any ideas?
     

    #1
  2. SoniaB
    Nougat Head Moderator Sep 10, 2015

    SoniaB , Sep 10, 2015 :
    Complete is when your order is ready for mail carrier pick up for onward delivery.
    If it only just changed to complete, then the reason you can't track it yet is because Royal Mail have not done the pick up and first scan.

    Check again this afternoon or tomorrow
     

    #2
  3. Tyronnster
    Ice Cream Sandwich Sep 10, 2015


    #3
    shred likes this.
  4. shred
    Honeycomb Sep 10, 2015

    shred , Sep 10, 2015 :
    DHL still says it is in China though?
     

    #4
  5. Tyronnster
    Ice Cream Sandwich Sep 10, 2015


    #5
  6. Tyronnster
    Ice Cream Sandwich Sep 10, 2015

    Attached Files:


    #6
    morgan82 and shred like this.
  7. jochemdrost
    Gingerbread Sep 10, 2015

    jochemdrost , Sep 10, 2015 :
    When did you order your OPT and to wich country is it being send?
     

    #7
  8. shred
    Honeycomb Sep 10, 2015

    shred , Sep 10, 2015 :
    Just the OPT and I'm from UK
     

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  9. sexibwoy
    Gingerbread Sep 10, 2015

    sexibwoy , Sep 10, 2015 :
    I thought In the US, the product was shipped from Cali... but from my tracking number, it's coming from SHENZHEN as well. Hmmm...
     

    #9
  10. mydan
    Gingerbread Sep 10, 2015

    mydan , Sep 10, 2015 :
    Same as me. I've bought a couple of OP and OP2 phones before, all usually with Royal Mail.

    As I've found out, it seems at the moment they're coming direct from Shenzen rather than via the UK distributor.

    Don't worry, it'll be the UK one. It'll just take a while to arrive.
     

    #10
    tantan79 likes this.
  11. shred
    Honeycomb Sep 10, 2015

    shred , Sep 10, 2015 :
    Why is it showing complete if it's still in China though? According to DHL
     

    #11
  12. mydan
    Gingerbread Sep 10, 2015

    mydan , Sep 10, 2015 :
    Because from OnePlus's perspective, they've finished their bit. They've made the phone, packaged it together with any accessories as part of the other and sent it on its way. There's nothing more for them to action, it is with the courier.
     

    #12
    Baltrius likes this.
  13. SoniaB
    Nougat Head Moderator Sep 10, 2015

    SoniaB , Sep 10, 2015 :
    You wrote 'royal mail' in your first post [​IMG]
    If its DHL then check that tracking.

    I am only assuming here - but I wonder if the DHL tracking is for a large bulk shipment from China to the UK and US distribution centres who will process the shipment first before being sent for onward delivery to you.

    The US users have been getting tracking info showing as coming from China too. Its the only logical explanation I can come up with.

    @Adam Krisko - can you explain?
     

    #13
    rhtrex likes this.
  14. shred
    Honeycomb Sep 10, 2015

    shred , Sep 10, 2015 :
    The one plus links me to Royal Mail when I press tracki.
     

    #14
    morgan82 and yiddyuk like this.
  15. aaron.hossain75
    Lollipop Sep 10, 2015

  16. Pdajah
    Ice Cream Sandwich Sep 10, 2015

    Pdajah , Sep 10, 2015 :
    If you selected Standard delivery then tracking code will be Royal Mail ending in GB. If express selected then delivery will be by DHL.
     

    #16
  17. LandyBabe
    Honeycomb Sep 10, 2015

    LandyBabe , Sep 10, 2015 :
    Although the link on the tracking number takes you to Royal Mail's webpage, it's actually the tracking number for DHL, who they used to bring the shipment from China to the UK. If you type it into DHL's website it comes up. I assume once Royal mail pick it up it will be given a different tracking number
     

    #17
  18. SoniaB
    Nougat Head Moderator Sep 10, 2015

    SoniaB , Sep 10, 2015 :
    Then I wonder if my assumption is true:
    DHL delivering to UK from China. Delivery is to UK distribution centre
    UK distribution centre then does onward delivery of your order via Royal Mail
     

    #18
    rhtrex and tantan79 like this.
  19. SoniaB
    Nougat Head Moderator Sep 10, 2015

    SoniaB , Sep 10, 2015 :
    Just what I wrote [​IMG]. Got ninja'd [​IMG][​IMG]
     

    #19
  20. LandyBabe
    Honeycomb Sep 10, 2015

    LandyBabe , Sep 10, 2015 :
    lol I didn't read the thread before replying, sorry Sonia!
     

    #20
    SoniaB likes this.