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Ordered new warp cable from one plus store and it's not working

  1. Sachinpathania
    Cupcake Jul 26, 2021

    Sachinpathania , Jul 26, 2021 :
    Hello team,
    I had ordered ctype to usb cable for my phone, and it's not not working. I continuosly tried to contact customer care from past 2 hours and they are not responding, I need my refund and take this product back.

    1627298830715.jpg

    1627298830823.jpg
    one plus services now became worst they are not treating their customers well.
    Email id removed by Moderator camohan this my official email I have sent you the all details on your customer support mail.
     

    #1
  2. Tokolozi
    Most Original Avatar Jul 26, 2021


    #2
  3. Tobikage
    Nougat Jul 26, 2021

    Tobikage , Jul 26, 2021 :
    Did you try with another phone and charger ?

    It is possible the port on your phone / charger is worn out.

    Nobody here can help you get a refund. This is a community forum.
    Talk to customer care about that.
     

    #3
  4. Sachinpathania
    Cupcake Jul 26, 2021

    Sachinpathania , Jul 26, 2021 :
    my adapter working fine my the last cable, this is new cable not charging my phone.
     

    #4
  5. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 26, 2021

    Dresa91 , Jul 26, 2021 :
    Here is no team. This is a user forum…

    did you clean your USB port?
     

    #5
    drl431 likes this.
  6. Sachinpathania
    Cupcake Jul 26, 2021


    #6
  7. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 26, 2021


    #7
    Tobikage likes this.
  8. camohan
    Moderator Moderator Jul 26, 2021


    #8
    Dresa91 likes this.
  9. Sachinpathania
    Cupcake Jul 26, 2021

    Sachinpathania , Jul 26, 2021 :
    they are saying we can't replace the wires like seriously I don't want to continue with one plus anymore
     

    #9
  10. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 26, 2021

    Dresa91 , Jul 26, 2021 :
    Does this cable charge other phones?
    Again: did you clean your USB port? Did you turn the usb c Plug 180° and try it again?
     

    #10
  11. camohan
    Moderator Moderator Jul 26, 2021

    camohan , Jul 26, 2021 :
    What's the issue with cable btw?
     

    #11
    Dresa91 likes this.
  12. Bobbie63
    Marshmallow Jul 26, 2021

    Bobbie63 , Jul 26, 2021 :
    Just show them their own term of sales:
    0B3F7F04-E1DF-4ED9-8CE9-71E67E988131.png

    It quite clearly states the warranty policy on data cables.

    If the cable you have works and this one doesn’t, it pretty obvious the new one isn’t functioning as it should and should be either replaced or repaired, as simple as that.

    I don’t say it will be easy to persuade CS to read and follow their own terms but it’s the only option you have. Just stay persistent and polite.
     

    #12
  13. camohan
    Moderator Moderator Jul 26, 2021

    camohan , Jul 26, 2021 :
    BTW why does the front image shows picture of type c to usb and rare side of the box shows type c cable.

    Also the front side of the box looks sealed and not tampered. Why you say its not working?
     

    #13
    the_o2 likes this.
  14. Sachinpathania
    Cupcake Jul 26, 2021


    #14
  15. superplus
    Head Moderator Head Moderator Jul 26, 2021

    superplus , Jul 26, 2021 :
    When did you order the parcel?

    When did you receive the parcel?

    Why did you order a new cable?

    Did you order a new cable because the old one wasn't charging your phone anymore or got broken?

    Did you try to rotate the type-C end by 180° (flipping it "upside down" as it were), before plugging it in to your phone, as suggested by @Dresa91?

    Did you try to charge a different phone/device with this as suggested by @Tobikage and @Dresa91?
     

    #15
  16. Tobikage
    Nougat Jul 26, 2021

    Tobikage , Jul 26, 2021 :
    I think it's a fake cable considering the word 'Consumer' itself is misspelt on the sticker at the back. :rolleyes:
     

    #16
  17. Tokolozi
    Most Original Avatar Jul 26, 2021

    Tokolozi , Jul 26, 2021 :
    Also 1N instead of 1m it seems.

    Especially considering these cables arent available in the normal store anymore.
     

    #17
  18. Bobbie63
    Marshmallow Jul 26, 2021

    Bobbie63 , Jul 26, 2021 :
    So OnePlus is now selling fake cables??:eek:
     

    #18
    Tobikage, Tokolozi and Dresa91 like this.
  19. camohan
    Moderator Moderator Jul 26, 2021

    camohan , Jul 26, 2021 :
    I think the best way to answer most of question regarding authenticity of the pics is to simply share screenshot of order page.

    The type c to usb cable is not available since ages. I strongly suspect it to be case of ordering wrong cable.

    Plus why would take a photo of box in anticipation that it will not work.

    Plus plus there is no definition of not working.
     

    #19
    the_o2, Tobikage, Tokolozi and 2 others like this.
  20. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 26, 2021

    Dresa91 , Jul 26, 2021 :
    Btw: where did you buy it from?
     

    #20