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oreo update : what's app media missing!!!

  1. shrikantjai
    Cupcake Nov 26, 2017

    shrikantjai , Nov 26, 2017 :
    Since update to Android 8.0.0, oxygenos5, what's app not working properly, it's media files are missing.
    It's a disaster for me.

    Any one else also having same problem?

    #oneplus please help me this is an emergency.
    View attachment 631183
     

    #1
    prajwalcshetty likes this.
  2. DekmenCZ
    Gingerbread Nov 26, 2017

    DekmenCZ , Nov 26, 2017 :
    You should have done a WhatsApp backup before updating, to make sure all your files are fine
     

    #2
  3. shrikantjai
    Cupcake Nov 26, 2017

    shrikantjai , Nov 26, 2017 :
    That's absolutely true... But Oneplus should not have deleted my media.
     

    #3
  4. Abhinav_Gupta33
    Cupcake Mar 28, 2018

    Abhinav_Gupta33 , Mar 28, 2018 :
    Hi i am having the same problem in my one plus 3... All media automatically goes missing... Kindly do let me know if you have found a fix
     

    #4
    shrikantjai likes this.
  5. shrikantjai
    Cupcake Mar 28, 2018


    #5
  6. shrikantjai
    Cupcake Mar 28, 2018

    shrikantjai , Mar 28, 2018 :
    Have not got any solution yet... It still happens...
     

    #6
  7. pablofg1978
    Head Moderator Head Moderator Mar 28, 2018

    pablofg1978 , Mar 28, 2018 :
    Oneplus didn't delete your media, shit happens, that is why back up are made for
     

    #7
  8. shrikantjai
    Cupcake Mar 28, 2018

    shrikantjai , Mar 28, 2018 :
    backup is one thing that has saved us till now.
    But why this shit happens that's the question....
     

    #8
  9. athaarv
    Jelly Bean Mar 28, 2018

    athaarv , Mar 28, 2018 :
    The answer, of course, is because shit happens
     

    #9
    pablofg1978 likes this.
  10. RASTAVIPER
    Jelly Bean Mar 28, 2018

    RASTAVIPER , Mar 28, 2018 :
    No problem with Oreo, with Whatsapp, with Media or with anything else.
    Oneplus has nothing to do with your problem, so no reason to request support of fix.
     

    #10
  11. shrikantjai
    Cupcake Mar 28, 2018

    shrikantjai , Mar 28, 2018 :
    Then why is the media missing!!!!
     

    #11
  12. RASTAVIPER
    Jelly Bean Mar 28, 2018

    RASTAVIPER , Mar 28, 2018 :
    You r the user of the device, you should tell us.
     

    #12
  13. idkwhoiam322
    Nougat Mar 28, 2018

    idkwhoiam322 , Mar 28, 2018 :
    Not the first time WhatsApp has screwed stuff up, but I would ask WhatsApp support about this. Please give more information about what you have done prior and after the update to oreo?
     

    #13
  14. shrikantjai
    Cupcake Mar 28, 2018

    shrikantjai , Mar 28, 2018 :
    Nothing really, just got the update, I got downloaded n asked for restart, after restart all the media was missing, I had to restore from my Google Drive... But last few days backup was not there, I lost those.
     

    #14
  15. shrikantjai
    Cupcake Mar 28, 2018

    shrikantjai , Mar 28, 2018 :
    Since that, once in while what's app media files of last few days gets missing...
     

    #15
  16. OnePlus8TNagaraj
    Cupcake Jun 14, 2021

    OnePlus8TNagaraj , via OnePlus 8T , Jun 14, 2021 :
    I am facing the same problem too.. All of a sudden most files goes missing. I reinstalled what's app from and restored but same problem again after a week.

    I see all files on file explorer but missing from whats app when clicked on contact
     

    #16
  17. McJader
    Marshmallow Jun 14, 2021


    #17
    Artemus. likes this.