OS and Boot Related issues not solving by scrvice

  1. E1574782460992
    Cupcake Jan 13, 2022

    E1574782460992 , Jan 13, 2022 :
    hi i bought
    • OnePlus TV 55 Q1 Series in raised a complaint regarding booting issue dated 19th November
    2021 Case ID: 211119-008456 no update till today

  2. Venky61
    OnePlus TV Expert Community Expert Jan 14, 2022

    Venky61 , Jan 14, 2022 :
    sorry to hear that... Looking at your previous posts I see that the TV has gone into Screen test mode with all the colors.
    I will try to request the team to look into your case ID, hope they rectify soon. Did that technician say anything about Motherboard replacement?

    Do note that I don't work for OnePlus.

    Tobikage likes this.
  3. E1574782460992
    Cupcake Jan 17, 2022

  4. Venky61
    OnePlus TV Expert Community Expert Jan 17, 2022

    Venky61 , Jan 17, 2022 :
    That's really sad to hear. Let me request the team again to look into it.

  5. Venky61
    OnePlus TV Expert Community Expert Jan 24, 2022

    Venky61 , Jan 24, 2022 :
    I have been told that the call made by Service team has not been recieved. Do contact the CS and provide a contact number that you will recieve or confirm that they have the right number.