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Our service commitment in Indonesia

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  1. Mike
    Ice Cream Sandwich Feb 8, 2015

    Mike , Feb 8, 2015 :
    Friends,

    With every new country launch, there is a very visible component in our strategic partnerships. This is the front end experience users have purchasing the product. However there is equal if not greater importance placed on a less visible component - after sales service. All of our launches are preceded by minute due diligence of the service infrastructure to be put in place.

    Thus, for Indonesia, we're excited to announce that we have put in place 19 service centers all across the country, who will be working tirelessly to provide you with the level of customer support you deserve. Furthermore, we recently updated our warranty terms on oneplus.net - you'll be happy to know that these commitments are valid for Indonesia as well.

    Last but most definitely not least, we will be extending the warranty to those early adopters who purchased the Global version of our phone and had it shipped to Indonesia prior to the launch; thus you, too, will be able to utilize our service infrastructure once it is fully up and running.

    See you in a few days. Never settle.

    edit: To clarify: the above promise about the Global version of the OnePlus One is restricted to devices purchased through oneplus.net. If you have the Chinese version, you will be able to use our service centers, however, not under warranty and thus at a price.
     
    Last edited: Feb 10, 2015

    #1
  2. GoldenBoyRB
    Lollipop Feb 9, 2015

    GoldenBoyRB , Feb 9, 2015 :
    Repair Center

    Head Office + Repair Center
    Ruko Mall Roxy Square
    No.A5 / B5, Jl.Kyai Tapa No. 1, Jakarta Barat
    021 - 56953488/89
    Senin - Jumat (09.00-17.00), Sabtu (09.00-15.00), Minggu (Tutup)


    Repair Centers
    Jakarta
    Mall Ambassador
    Lt. 2 No. B37, Jakarta
    021 - 5762539
    Senin - Minggu (11.00-20.00)

    Jakarta 2
    Jl. Gunung Sahari Raya 73C #5-6, Jakarta 10610
    021 - 4203388 / 021 - 4209955
    Senin - Jumat (08.00-18.00), Sabtu (09.00-16.00), Minggu (Tutup)

    Tangerang
    Supermall Karawaci
    Lt.UG A5 No.7-8, Tangerang
    021-54210928
    Senin - Sabtu (11.00-18.00), Minggu (Tutup).

    Bandung
    Balubur Town Square (Baltos)
    Lt. 1 T10 - T11 Jl. Taman Sari Bandung
    022 - 21000300
    Senin - Jumat (10.00-18.00), Sabtu (10.00-15.00), Minggu (Tutup)

    Semarang
    Jl. Jendral Sudirman 256, Semarang
    024 - 70148778
    Senin - Sabtu (10.00-17.00), Sun (Tutup)

    Yogyakarta
    Ramai Shopping Mall
    Lt. 2 No. A26, Jl. Ahmad Yani No. 73, Yogyakarta
    0274 - 557015
    Senin - Jumat (10.00-19.00), Sat (10.00-17.00) , Minggu (Tutup)

    Medan
    Jl. Sutomo No.490, Medan
    061 - 4568988
    Mon-Fri (09.00-17.00), Sat (09.00-15.00), Sun (Tutup)

    Denpasar
    Komp. Ruko Investama
    Jl. Teuku Umar No. 123 Blok C-8 Denpasar, Bali
    0361 - 246553 / 0361 - 239720
    Mon-Sat (10.00-18.00) , Sun (Tutup)

    Makassar
    Jl. Yos Sudarso No. 300 Block A7, Makassar
    0411 - 3653800 / 0411 - 5090188 / 081342288383
    Senin - Jumat (09.00 - 17.00), Sabtu (09.00 - 15.00), Minggu (Tutup)

    Surabaya
    MASTECH Blok F11 (Maspion Square)
    Jl. A. Yani 78, Surabaya
    031 - 8477889 ext 1611
    Senin - Sabtu (11.00-21.00), Minggu (Tutup)

    Banjarmasin
    Jl. A. Yani Km. 2, Banjarmasin
    0511 - 3276219
    Senin - Sabtu (09.00-18.00), Minggu (Tutup)


    Collection Points
    Bekasi
    Mega Bekasi Hypermall Lt. 2, Bekasi
    021 - 29620400
    Senin - Sabtu (10.00-18.00), Minggu (Tutup)

    Palembang
    Jl. Letkol Iskandar No. 36, Palembang
    0711 - 372408
    Senin - Sabtu (09.00-18.00 WIB), Minggu (Tutup)

    Pekanbaru
    Jl. Nangka / Tuanku Tambusai 233B, Pekan Baru
    0761 - 23700
    Senin - Sabtu (10.00-18.00), Minggu (Tutup)

    Lampung
    Graha Cellular Lampung
    Jl. Brigjen Katamso no.12 (ruko di seberang Mal Simpur Center), Tanjung Karang, Bandar Lampung
    0721 - 9954232 / 0721 - 9025530
    Senin - Sabtu (09.00-17.00), Minggu (Tutup)

    Malang
    Jl. Gatot Subroto 7C, Malang
    0341 - 6525008
    Senin - Minggu (11.00-21.00)

    Lombok
    Jl. Jayengrana No. 10E Cakranegara Mataram - Lombok
    0370 - 629315
    Senin - Sabtu (09.00-17.00), Minggu (Tutup)

    Kupang
    Jl. Jend Sudirman No. 4, Kupang
    0380 - 820694
    Senin - Sabtu (09.00-17.00), Minggu (Tutup)

    Pontianak
    JL. Gajah Mada No.70 C-D, Pontianak
    0561 - 740153
    Senin - Sabtu (09.00-17.00), Minggu (Tutup)

    Samarinda
    Ruko Cendrawasih Trade Center, Jl Jend Ahmad Yani, No. A8, Samarinda
    0541 - 7272661
    Senin - Sabtu (09.00-17.00), Minggu (Tutup)

    Balikpapan
    JL. Jendral Sudirman No.1A, Balikpapan
    0542 - 744949
    Senin - Sabtu (09.00-17.00), Minggu (Tutup)

    Balikpapan 2
    Jl Pangeran Antasari No. 5 Rt. 12 Sumberejo, Balikpapan
    0542 - 791713
    Senin - Sabtu (09.00-17.00), Minggu (Tutup)

    Batam
    Komplek Trikarsa Equalita Blok B 18-19, Batam 29432
    0778 - 473033 / 0778 - 7011818
    Senin - Sabtu (09.00-17.00), Minggu (Tutup)

    Solo
    Ruko Notosuman No. 2 Jl. M. Yamin, Solo Jawa Tengah
    0271 - 667492
    Senin - Sabtu (09.00-17.00), Minggu (Tutup)
     
    Last edited: Aug 10, 2015

    #2
    g4iden likes this.
  3. cxlhere
    Froyo Feb 9, 2015

    cxlhere , Feb 9, 2015 :
    Perfect! :)
     

    #3
    Reus likes this.
  4. du2t82
    Froyo Feb 9, 2015

    du2t82 , Feb 9, 2015 :
    thanks for the attention Oneplus One owners in Indonesia,hopefully more responsibility the Oneplus Service Center compare with the other's
     

    #4
    Reus likes this.
  5. andikac
    Donut Feb 10, 2015


    #5
  6. kyndig
    Froyo Feb 10, 2015

    kyndig , Feb 10, 2015 :
    OMG Thank you for this.

    This point here IMO is what makes Oneplus different from all those other (big) brands.

    if it will be the same as India release, then no they dont accept warranty claim for those china version
     

    #6
  7. ddinata
    Eclair Feb 10, 2015

    ddinata , Feb 10, 2015 :
    I got OPO from my parents when they travel to China.
    Now, my OPO is dead (suddenly dead when I use it)
    When i want to claim the warranty, we must fill order number which is i don't have it.
    what must I do?
    I will come to Indonesia gathering today, and will ask your team this question.
    many thanks for your answers.
     

    #7
    asyiyantoirwan likes this.
  8. ghostar
    Eclair Feb 10, 2015

    ghostar , Feb 10, 2015 :

    Nice to know. Now i can tell my frien about after sale opo
     

    #8
  9. amndk
    Eclair Feb 10, 2015

    amndk , Feb 10, 2015 :
    Yay! It's great to know that us OnePlus owners who went ahead to procure the global version will still be eligible for the warranty... This is seriously good news! :D
     

    #9
  10. Reus
    Jelly Bean Feb 10, 2015

    Reus , Feb 10, 2015 :
    Ooooohohohooooh .... great news, indeed!
    [​IMG]
     

    #10
  11. Gargooner
    Cupcake Feb 10, 2015

    Gargooner , Feb 10, 2015 :
    Glad to hear that there actually a service centre in Indonesia :D good job oneplus
     

    #11
  12. pilgan11
    Gingerbread Feb 10, 2015

    pilgan11 , Feb 10, 2015 :
    Yippi yeah Great news and great Ghattering at conclave south Jakarta thank mike and opo team.
     

    #12
  13. Mike
    Ice Cream Sandwich Feb 10, 2015

    Mike , Feb 10, 2015 :
    The user below you is right - we still do not provide warranty to Chinese version phones as they were not purchased through oneplus.net.
     
    Last edited by a moderator: Feb 12, 2015

    #13
  14. th1rt33nth
    Gingerbread Feb 11, 2015

    th1rt33nth , Feb 11, 2015 :
    Asked the OnePlus team directly yesterday about the warranty claim mechanism.. they said that we only need to have the phone with us so they can check the IMEI database. That way, they can check the phone version (Global / Chinese) and the purchase date.

    @Mike : one more question I forgot to ask yesterday (even though this will not apply to my OPO which was bought early January in the US ;) ), in the first post, you said that you will be extending the warranty to those early adopters who purchased the Global version and had it shipped to Indonesia prior to the launch.. What about those who bought it after the launch? For example, if a friend of mine, studying in the US, bought the ONE on March 2015, then he came home to Indonesia on August 2015, will he be able to claim warranty in Indonesia if his OPO broke down somehow?
     

    #14
  15. andikac
    Donut Feb 11, 2015

    andikac , Feb 11, 2015 :
    but if something bad happened (which is unlikely becausethis is such a great phone) can at least I repair it at the service centres appointed by OnePlus @Mike ? thanks
     

    #15
  16. th1rt33nth
    Gingerbread Feb 11, 2015

    th1rt33nth , Feb 11, 2015 :
    Yes, I think you can if you pay for it.. If I'm not mistaken, I heard Rustin or Mike said something about that yesterday.. :)
     

    #16
    Rudy Susanto likes this.
  17. marhensa
    Gingerbread Feb 11, 2015

    marhensa , Feb 11, 2015 :
    thank you very much.
    i purchased Global Version of Oneplus One around September last year.

    thank you for your commitment.
     

    #17
    GoldenBoyRB likes this.
  18. heirn
    Gingerbread Feb 11, 2015


    #18
    Rudy Susanto likes this.
  19. franskopan
    Gingerbread Feb 11, 2015

    franskopan , Feb 11, 2015 :
    Awesome.. This is how you prove your commitment, that's totally awesome. Thank you!!
     

    #19
  20. minural
    Cupcake Feb 14, 2015


    #20