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Our service commitment in Indonesia

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  1. dedy_seven
    Eclair Jun 17, 2015

    dedy_seven , Jun 17, 2015 :
    No 36 service center , No 3-5 office.
    Sy sendiri msh menunggu kabar dr sana, jumat kmrn abis naruh OPO. Sampe hari ini blm ada kabar
     

  2. gapuak13
    Donut Jun 18, 2015

    gapuak13 , Jun 18, 2015 :
    Saya juga naro dari hari Rabu, 10/6, sampai saat ini belum ada kabar. Kemaren sempet nyoba kontak ke 021-42870279 dan 021-42870262 tapi dua-duanya gak diangkat. Ga tau nih harus kontak kemana lagi buat ngecek status OPO saya..hikz..
     

  3. zapikoe
    Cupcake Jun 18, 2015

    zapikoe , Jun 18, 2015 :
    jam 10 kurang selasa kemarin datang ke nomor 3-5, sampe setengah sebelas karyawan masih pada ndeprok di depan, dan terlihat satu-dua bos yang ikutan juga. Entah kenapa aktivitas seperti terhenti.
    Barusan terima respon email dari support Oneplus kalo tanggal 15 – 17 Juni 2015, Service Center sedang ada tim audit.

    terakhir telepon, kayanya proses service butuh waktu sekitar semigguan untuk proses service. aktivitas sempat melambat karena proses audit (pajak?) di kantor mereka
     

  4. dedy_seven
    Eclair Jun 18, 2015

    dedy_seven , Jun 18, 2015 :
    Kemarin Kamis 19 Juni (6 hari) , sy sudah dapat telp dari Oneplus yg menyatakan kalau OPO sy sudah selesai. Mudah2an hasilnya baik, rencana sabtu mau sy ambil
     

  5. alka7ex
    Gingerbread Jun 27, 2015


  6. heirn
    Gingerbread Jul 4, 2015

    heirn , Jul 4, 2015 :
    Guys, tanya dong...

    beberapa bulan lalu adek ipar ane hampir kena begal, OPOnya jatuh dan terseret..
    ane cek kondisi HW masi bagus...tp casing dan tempered glass ada retak..

    kira2 SC OPO bisa ganti full casing gak ya??

    sayang aja retak sdikit tp OPOnya gk pernah dipake lagi.


    ============================================================================
    dah lama gak posting, OOT aah

    @GOLDENBOYRB om Rio...what up!! ;)
     

  7. GoldenBoyRB
    Lollipop Jul 4, 2015

    GoldenBoyRB , Jul 4, 2015 :
    bisa kayaknya, cuman mahal. om heirn nih apa kabar :D
     

  8. heirn
    Gingerbread Jul 13, 2015

    heirn , Jul 13, 2015 :
    Td dah ane ke cempaka mas blok P/3..

    Kerusakan di bagian bezelnya walau cuma sdikit harus ganti 1 set dg layar touchscreennya..kena 2jt..

    Gk jd dah..kemahalan..

    T_T
    :(
     

  9. tianstudioinc
    Eclair Jul 24, 2015

    tianstudioinc , Jul 24, 2015 :
    just bought oneplus one, hopefully it work fine and smooth, despite lot of complain about the phone itself and after sales service
     

  10. conmebol
    Froyo Jul 30, 2015

    conmebol , Jul 30, 2015 :
    Numpang tanya, kalo beli Oneplus 2 dari oneplus.net dan dikirim ke US. Kalo ada problem, garansinya bisa di Indo nggak?
     

  11. jaykishan bavishi
    Gingerbread Aug 7, 2015


  12. jaykishan bavishi
    Gingerbread Aug 7, 2015

    jaykishan bavishi , Aug 7, 2015 :
    what problem in phone one plus one
     

  13. echew010
    Honeycomb Aug 7, 2015

    echew010 , Aug 7, 2015 :
    Hi everyone,

    I would like to share my experience today.
    Pardon that it is in English as my bahasa is not so good.

    Today, I went to the Service Centre in Mal Ambassador, Lt 2, No. 37 with my local colleagues and ask the staff at the counter about Oneplus. He does not know about Oneplus Brand and cannot proceed. We checked with him and he confirmed the address and telephone number listed here https://s3.amazonaws.com/oneplussupport/OnePlus-Service-Centers-Indonesia.pdf. It is disappointing....

    For your information, Global support has acknowledged my eligibility for replacement (due to constant random reboot and verified via remote session by Level 2 Tech Support), and since I'm now working in Jakarta, I have requested to visit the Service Centre in Jakarta to get it replaced.

    This morning, I have been in contact (email) with Indonesia support and they provided me the list of locations, which is consistent with what I have obtained from this forum. Indonesia support also informed me to show my proof of purchase from official Oneplus at the Service Centre. Printed my proof of purchase from Oneplus and visited around 1pm. Simply went downhill....

    Anyone can help? @Shinta H @GOLDENBOYRB
     
    Last edited: Aug 7, 2015

  14. GoldenBoyRB
    Lollipop Aug 7, 2015

    GoldenBoyRB , Aug 7, 2015 :

    hello, I remember you. Please be patient as our Service Centers are being updated. We're actually migrating to a new Service Center partner in Indonesia, and I am also waiting for the official announcement. If you have any other concern, please direct anything to @Shinta H. She would have the earliest official statement.

    Sorry for the inconvenience.
     

    echew010 likes this.
  15. echew010
    Honeycomb Aug 7, 2015

    echew010 , Aug 7, 2015 :
    Hi bro,

    Apa kabar? I remember you too :) Thanks for the information.

    Yes I'm patient and will always be. Loving the people and the community.

    FYI, I got a reply from indo support and is looking into my case.

    So it is probably changes to the service centre providers and hope to have the updated list soon.

    Cheers!
     

  16. tianstudioinc
    Eclair Aug 20, 2015

    tianstudioinc , Aug 20, 2015 :
    sorry for late reply, i haven't found them yet, and hopefully not, except it was difficult to connect my phone to my Win 7 64bit through USB driver (Lot of people facing the same problem). Yeah i solve it by using the wifi connection to sync my data to my PC.
    Of course before i decide to have one, i have to search any reviews about the phone itself to ensure i choose the right one, and found this as instance http://www.digitaltrends.com/mobile/oneplus-one-problems/2/
    But fortunately i don't have those problems, yet. Again, hopefully
     

  17. Shinta H
    Community Manager Aug 20, 2015

    Shinta H , Aug 20, 2015 :
    Hi, we heard you.. We have updated our latest service centre which you can find here
     

  18. antonciaputra
    Donut Sep 1, 2015

    antonciaputra , Sep 1, 2015 :
    Help report..
    Saya siang ini baru ke Collection Point yg berada di Batam, dan ternyata
    Collection Point tersebut bukan Collection Point untuk OnePlus, melainkan Huawei, juga sebagai Service centre TiPhone..
    Berikut alamat yg di Batam di bagian updated post..

    Batam
    Komplek Trikarsa Equalita Blok B 18-19, Batam 29432
    0778 - 473033 / 0778 - 7011818
    Senin - Sabtu (09.00-17.00), Minggu (Tutup)
     

    GoldenBoyRB likes this.
  19. GoldenBoyRB
    Lollipop Sep 1, 2015

    GoldenBoyRB , Sep 1, 2015 :
    kita report segera ya
     

    supernova5432 and 4Fei like this.
  20. Shinta H
    Community Manager Sep 1, 2015

    Shinta H , Sep 1, 2015 :
    Hai.. Service centre kita mmg service centre gabungan ya.. Jadi mmg ngga khusus utk OnePlus melainkan bersama merk" lain :)
     

    4Fei likes this.