Out of stock while purchasing

  1. EZeeSanook
    Cupcake Apr 15, 2020

    EZeeSanook , Apr 15, 2020 :
    Few things would have been fixed by limiting 1 to customer, giving a 5 minute window reserving the phone to complete the purchase and most importantly having better staff.

    Honestly whoever the idiot in charge of this should have partnered with Amazon like the have done with India...

    ...oh yeah, how about allowing those of us deployed overseas to ship to a DAMN APO/FPO address?

    F1556204523619 and m1ster0wl like this.
  2. axb2014
    Froyo Apr 15, 2020

    axb2014 , Apr 15, 2020 :
    It's possible but unlikely. I think it's just a logistics issue rather than deliberately avoiding to give the bundle. They could have just omitted the bundle partially or completely and none of us would know. A business wouldn't knowingly risk it's image and reputation over petty issues. It's not like a VW diesel gate

  3. Bullet25fxbx
    Donut Apr 15, 2020

    Bullet25fxbx , Apr 15, 2020 :
    Now the store is blocking me...

    It never asked me any security question or text...

  4. mollahnyc
    Eclair Apr 15, 2020

    mollahnyc , via OnePlus 7 Pro , Apr 15, 2020 :
    so, you telling me a big company like OnePlus can't get it together their marketing strategy?

  5. M1586898503315
    Donut Apr 15, 2020

    M1586898503315 , Apr 15, 2020 :
    Marketing dept probably run by millennials.

  6. Goldbondx
    Eclair Apr 15, 2020

    Goldbondx , Apr 15, 2020 :
    OK so got an agent after 1 hour and 25 minutes.....and the response is basically F you. no promise on freebees..wait for stock.

    Thanks OP..I have all the screen shots I need for the BBB and I will be taking the equal amount of time sitting on hold and talking to agents to notify my MNO Verizon about this shady practice and poor launch. Garbage service..

    mollahnyc and X1586924027936 like this.
  7. mollahnyc
    Eclair Apr 15, 2020

    mollahnyc , via OnePlus 7 Pro , Apr 15, 2020 :
    I think we all should report oneplus's shady business practices to BBB and local/federal business authority and hold them accountable. cheating/fraudulent company came to USA to do business.

  8. R1586969547525
    Cupcake Apr 15, 2020

    R1586969547525 , Apr 15, 2020 :
    What dicks. This was my first experience with oneplus. I guess it's a sign. Maybe I was saved a lot of heartache

    EZeeSanook likes this.
  9. mollahnyc
    Eclair Apr 15, 2020

  10. axb2014
    Froyo Apr 15, 2020

    axb2014 , Apr 15, 2020 :
    The higher you climb up the power ladder, the more incompetence you find until you get to the very top, only those people want things done right and some on the bottom. Do you think Mr. Lau would risk negative press coverage over pocket change, if we were privy to all the financial numbers involved, we could see that the cost of the bundles is marginal compared to the big numbers involved with this phone and the launch. Lau (and BBK) wouldn't want negativity over petty cash.

  11. Lake1385
    Donut Apr 15, 2020

    Lake1385 , Apr 15, 2020 :
    your right they not gonna honor this company is a complete scam just spend the extra for the s20

    Almostheroic and mollahnyc like this.
  12. M1586898503315
    Donut Apr 15, 2020

  13. Bullet25fxbx
    Donut Apr 15, 2020

    Bullet25fxbx , Apr 15, 2020 :
    So now the checkout page says that the "Free" wireless charger is unavailable. But if I add a "Paid" one. it's not...

    mollahnyc likes this.
  14. G_Dale_Peterson_GKLV
    Eclair Apr 15, 2020

    G_Dale_Peterson_GKLV , Apr 15, 2020 :
    Now they just changed the US Store to “available in 14 days” what a crock of sh...t. Sure the wireless charger and earphones will no longer be free!

    F1556204523619 and mollahnyc like this.
  15. SpencerAR
    Gingerbread Apr 15, 2020

    SpencerAR , Apr 15, 2020 :
    I'll be waiting for Amazon to see if they offer anything beyond retail pricing. If OnePlus is smart (and based upon a single minute in time, that could be a big IF), they'd re-offer the exact same promotion once they get devices back in stock.

    HINT: "Limited Time" does NOT equal less than 10 minutes.

    mollahnyc likes this.
  16. supermj
    Cupcake Apr 15, 2020

    supermj , Apr 15, 2020 :
    This is truely pathetic. Die hard fan and getting treated like dirt. 12 on the dot...unavaliable in blue or black. Get on chat. 37 minutes later...cancelled. Again on chat and called in. Call randomly disconnected 20-30 minutes in. Got on chat and she just said more would be available later. Did they have 5 for sale today? I asked about the free bundle and she again just said more would be available later. I told her it was only available today for free and she disconnected. Come on OnePlus, you couldn't have gotten this more wrong...

  17. Max Future
    Donut Apr 15, 2020

    Max Future , Apr 15, 2020 :
    Refreshing the order page, now says "available in 14 days" for all colors, and the free bundle offer is gone.
    It's clear that they allowed the entire early stock to sell out to people who will sell them for a profit on Ebay. THE CLEAR MESSAGE FROM ONEPLUS IS CUSTOMERS: **** YOU.
    That's it for me. OnePlus will never see another order from me. Plenty of good phones out there and more every day.

    supermj and mollahnyc like this.
  18. AndroidPurity , via OnePlus Community App , Apr 15, 2020 :
    Lol yeah, it should be a requirement for limited time to be at least 1 full day.

    If they ran out of stock of bundled items before end of day they should be offering $120 credit for preorders.

    If I could preorder the Glacial Green with $120 credit for $779, then I would be happy, it would be an equal trade for the customer and OnePlus.

  19. siny66
    Donut Apr 15, 2020

    siny66 , Apr 15, 2020 :
    Actually do not show in stock only shows available in 14 days.

  20. R1586969547525
    Cupcake Apr 15, 2020

    R1586969547525 , Apr 15, 2020 :
    Don't support them. Other companies will come out with 10 bit phones. Their warranty process and customer service skills are horrid.