Out of stock while purchasing

  1. masri1987
    Eclair Apr 15, 2020

    masri1987 , Apr 15, 2020 :
    I've been up since 6am Hawaii time (12pm NY time) and i haven't been able to order it whatsoever, and now it says it's available in 14 days? total trash experience in purchasing this phone

    gmtom1 likes this.
  2. gmtom1
    Cupcake Apr 15, 2020

    gmtom1 , Apr 15, 2020 :
    I'm not wasting any more time with purchasing from them. I'll wait for Amazon availability and give them my money. At least they know how to take orders and sell them. I just hope it's a "shipped and sold by Amazon" or "fulfillment by Amazon" situation and not a OP fulfillment.

  3. F_Jesus_Ordonez_WeAx , via OnePlus 7 Pro , Apr 15, 2020 :
    Same as everyone else on here, however after refreshing site multiple times for 20 minutes, I was able to place the order for the aquamarine blue OP Pro 12gb 🤷‍♂️ Didn't get the free charger and headphones, but oh well...don't really need those right now. It should ship out to me on the 22nd and be here by the 24th (Next Friday). Sorry to those who weren't as lucky as me 😬 They really do need to work on being more clear on their website and definitely on their customer service. Hope everyone gets to order their phone SOON! [e]270c[/e]️[e]1f499[/e]

    mollahnyc and m1ster0wl like this.
  4. SpencerAR
    Gingerbread Apr 15, 2020

    SpencerAR , Apr 15, 2020 :
    And the free offers are no longer present on the order page. That's ~$120 U.S. of merchandise that is no longer available to customers who REALLY want this product because they didn't have a good enough IP ping. REALLY?!?!?!?

    A good company makes a product that everyone wants.

    A great company makes enough product to meet that demand.

    mollahnyc likes this.
  5. siny66
    Donut Apr 15, 2020

    siny66 , Apr 15, 2020 :
    Besides the free gifts which I realize was a big factor in placing orders today but was there any other benefit for ordering today vs on release day. Will these phone ship out earlier or as same if you order in 14 days.

    F1556204523619 likes this.
  6. Lake1385
    Donut Apr 15, 2020

    Lake1385 , Apr 15, 2020 :
    they should honor every one who was able to get an order in today because now itll be available on the 29th which is i beleieve was their target release day worldwide...
    mines says arriving the ships the 22 arrives the 27th so i guess two days before national release

    F_Jesus_Ordonez_WeAx likes this.
  7. Weaksauce
    Eclair Apr 15, 2020

    Weaksauce , Apr 15, 2020 :


  8. xgerryx1234
    Froyo Apr 15, 2020

    xgerryx1234 , Apr 15, 2020 :
    Will not be purchasing after the mess today. The marketing going on here is disingenuous at best, deceptive at worst. Combined with the green only being available as the base model, the proprietary wireless charger and very, very high price tag to begin with, I think I'm done. This would have been my 4th OP phone. Moving on.

    I tried to check out at 12:00:25 and it was already sold out. Not even joking. I know people grabbed one after that but not everyone thought to refresh the site 5,000 times checking.

    smbinion and A1586883990844 like this.
  9. Theforeman
    Cupcake Apr 15, 2020

    Theforeman , Apr 15, 2020 :
    well... i have a oneplus pro 8 karbon case on the way.... but no phone or free accessories...
    that was frustrating to try and give them my money for nearly 2 hours with it popping in and out of stock. i really hope they make things right.

    Big Cam and F_Jesus_Ordonez_WeAx like this.
  10. R1586966441476
    Cupcake Apr 15, 2020

    R1586966441476 , Apr 15, 2020 :
    Did anyone get to chat/call with the support team? Do we know the real reason for this? The offer was only for USA right?
    I’m extremely disappointed!

  11. Goldbondx
    Eclair Apr 15, 2020

    Goldbondx , Apr 15, 2020 :
    Read my response..chat support after 1.5 hours basically said tuff s**t.

    R1586966441476 likes this.
  12. donnyb
    Gingerbread Apr 15, 2020

    donnyb , Apr 15, 2020 :
    My order says it will be delivered by April 24th, I did standard shipping.

  13. Big Cam
    Honeycomb Apr 15, 2020

    Big Cam , Apr 15, 2020 :
    I tried to chat multiple times, sometimes the que was as high as 600 people, after 20-30 minutes when I was almost next in line it would say cancelled, there is no one to talk to you.

    Onplus's service has always been simply horrible but now that they want to play with the big boys and sell a $1000 phone they really need to up their service levels to.

    I can see hundreds if not thousands of potential customers getting pushed away now that their product is similarly priced to all the other great options, why stick around here when all the company does is shit on you. In the past we put up with the horrible service because you couldn't beat the deal, now the phone is no longer priced so low that shitty service goes unnoticed.

    R1586966441476 and prophet915 like this.
  14. prophet915
    Froyo Apr 15, 2020

    prophet915 , Apr 15, 2020 :
    if thats really the route theyre taking, its cold and calculated. for a brand, "focused on community" they really messed up

  15. xgerryx1234
    Froyo Apr 15, 2020

    xgerryx1234 , Apr 15, 2020 :
    It was more like 1,000 or less, not 10,000. They did this on purpose to artificially increase the interest and make people want it more. And in the process they probably lost a lot of money, especially with record numbers of people out of work.

    Big Cam likes this.
  16. Big Cam
    Honeycomb Apr 15, 2020

    Big Cam , Apr 15, 2020 :
    I bet they are going to say this was their version of an online pop-up store and so l=supplies were limited. Which if that would have been the case that's fine, but they need to preface that and explain it to those lining up.

    Either way they've screwed up bad this time and I hope customers let them know it with their wallets.

    X1586924027936 and xgerryx1234 like this.
  17. Khai Nguyen
    Gingerbread Apr 15, 2020

    Khai Nguyen , Apr 15, 2020 :
    This reminds me of their "limited silk white edition" for the op6. I bought it right after it becomes available. A few months later, it is still available on oneplus.com :) I got baited

  18. N1586966428760
    Cupcake Apr 15, 2020

    N1586966428760 , Apr 15, 2020 :
    Did they even have 1000 phones + free gifts? It seems like they maybe had 1-2k phones and less than 500 'free' gifts. Definitely ridiculous for their first flagship release.

    mollahnyc likes this.
  19. MiamiTodd
    Cupcake Apr 15, 2020

    MiamiTodd , Apr 15, 2020 :
    They've already removed the free charger and earbud info from the product page. Thanks for nothing.