Outdoor Cycling Workout Not Tracking

  1. ponder65
    Froyo Jul 23, 2021

    ponder65 , Jul 23, 2021 :
    I also contacted them via the Bug Report by entering my phone as the device and adding text (in CAPS at the start of the message) that the actual device I was having issues with was the watch and was asked to install a GPS test app from the Play Store, so no human has seen that yet.


  2. #22
  3. wmm
    KitKat Jul 23, 2021

    wmm , Jul 23, 2021 :
    I did something similar and actually did have contact with a human being. She asked me to record and send a log from the phone when I tried to use the GPS on the watch and got the "stale ephemeris data" message on the watch, which I did. I've never heard anything back, though (and I suspect that the support person didn't really understand what I was talking about and that the log was completely irrelevant to the issue).

  4. ponder65
    Froyo Jul 24, 2021

  5. ponder65
    Froyo Jul 24, 2021

    ponder65 , Jul 24, 2021 :
    I've just used my GPS Tracker app to download A-GPS data (to refresh the ephemeris data). I'm leaving for work in 20 minutes. Let's see if that helps. I have zero confidence, the "GO" button is still yellow.

  6. ponder65
    Froyo Jul 24, 2021

    ponder65 , Jul 24, 2021 :
    That didn't work but to show the GPS works here's a logged walk that's not near my home:

  7. S1582895995842
    Cupcake Aug 24, 2021

  8. W1629446790249
    Cupcake Aug 30, 2021

    W1629446790249 , Aug 30, 2021 :
    Yeah, doesn't work. Send email to OnePlus about this, never got any answer even though they should answer within 48h. Have tried everything, kinda feel betrayed because I really have liked their phones. When I finally called, customer service just told me to reset the watch - didn't help. I mainly bought the watch to get information on my cycling trips so this really sucks. Would like to return the product, but can't cause I've already "used" it. Really big letdown.

  9. Dominic Glidden
    Cupcake Sep 3, 2021

  10. ponder65
    Froyo Oct 3, 2021

    ponder65 , Oct 3, 2021 :
    The latest update has solved the issue for me. Outdoor Cycle Workout is now finally working!

  11. Derck
    Cupcake Jan 29, 2022

  12. Sarat Shankar
    Donut Jan 30, 2022

  13. Derck
    Cupcake Jan 31, 2022

    Derck , Jan 31, 2022 :
    Good day!
    Please specify what version of the clock you have? China or global?
    If China - were they flashed to the global version?
    Which firmware version solved the problem?

  14. Sarat Shankar
    Donut Feb 18, 2022

    Sarat Shankar , via OnePlus 7 Pro , Feb 18, 2022 :
    I think I have kind of found the solution... I used the restore of the watch and reinstalling of OnePlus Health but nothing seems to be working... But then I kept the OnePlus Health app open on the mobile while I started the Outdoor Cycling mode on my watch and to my surprise it calculated the distance.. Speed.. Calorie everything.. ☺ Well its something better than nothing from the OnePlus Care #badcustomerservice