1
over brightness for some TV series

  1. N1512621685913
    Donut Oct 13, 2019


    #1
    akhillad likes this.
  2. Venky61
    OnePlus TV Expert Oct 14, 2019

    Venky61 , Oct 14, 2019 :
    Go to Settings < Picture< Video Format < Turn Off HDR. It's an issue and is solved in the next update.
     
    Last edited: Oct 15, 2019

    #2
  3. N1512621685913
    Donut Oct 15, 2019

    N1512621685913 , Oct 15, 2019 :
    Thanks for reply
     

    #3
    Venky61 likes this.
  4. ddhoot83
    Donut Oct 22, 2019

    ddhoot83 , via OnePlus 5 , Oct 22, 2019 :
    facing same problem and white balance is just like a 40w tube light burning one the TV screen.
    Tried all settings and nothing helps.
    Should I go for returning the product or is there a scope by way of SW fix or HW repair ?
    disappointing !!!!

    @Tilen P.
     

    #4
  5. Venky61
    OnePlus TV Expert Oct 22, 2019

    Venky61 , Oct 22, 2019 :
    Did you try turning off the HDR as i mentioned above? And the new update that released resolved this issue. The update would be reaching in a week if you can wait.
     

    #5
  6. ddhoot83
    Donut Oct 22, 2019

    ddhoot83 , via OnePlus 5 , Oct 22, 2019 :
    I tried HDR off, but no change. Will wait for update to hit and see if experience improves
    thanks [e]1f44d[/e]
     

    #6
    Venky61 likes this.
  7. Venky61
    OnePlus TV Expert Oct 22, 2019

    Venky61 , Oct 22, 2019 :
    Which app exactly were you facing this?
     

    #7
  8. ddhoot83
    Donut Oct 22, 2019


    #8
  9. Venky61
    OnePlus TV Expert Oct 22, 2019

    Venky61 , Oct 22, 2019 :
    Oh ok... On prime video turning off HDR helped many...looks like a bug with your unit.. Hopefully the update would resolve.
    And it's definitely software. You can download some HDR video files and check if they are playing well without the brightness issue. This will clear the fact for you.
     

    #9
  10. Leon J.
    OnePlus TV Software Engineer Staff Member Oct 30, 2019

    Leon J. , Oct 30, 2019 :
    hi ddhoot83,N1512621685913:
    I am an engineer from Oneplus,Sorry for making you confused for this issue
    could I get more detailed information?
    1. Does the Home page have the same problem? Is there any improvement to turn local dimming on or off?
    2. Could you please take a picture/video when it goes wrong?
    3. Can you provide the video source?

    Thank you for your feedback
     

    #10
    ddhoot83 and Venky61 like this.
  11. ddhoot83
    Donut Oct 30, 2019


    #11