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Overheating and battery drainage

  1. U1581942502006
    Cupcake Jul 12, 2020

    U1581942502006 , Jul 12, 2020 :
    I bought a brand new "ONEPLUS 7 6GB 128 GB MIRROR BLUE" mobile.On the 16th of Feb 2020.
    The mobile phone is getting overheating and battery drainage issue appeared. I was very surprised to discover such problems in quite an expensive model. Plz help what should I do no response from one plus team:(
     

    #1
  2. Swatiranjan
    Jelly Bean Jul 12, 2020

    Swatiranjan , Jul 12, 2020 :
    Hope this one'll help.

    Heating/Battery drains
    When you feel the phone has issue battery drains fast, may you please check items below.

    Battery drains under standby
    1.Check how many percentage drops during night time(from evening to morning).

    2.Check whether the device is in remote or weak signal environment. In order to ensure the relative signal stability, the handset will increase transmitted power to get better signal that will cause battery drains fast which it is a normal phenomenon, it is recommended to change a environment with good signal condition and test it again.

    3.Check the device "Screen brightness" and "Battery Saver",verify whether "Bluetooth","WIFI","GPS" and "Camera" is open for long time.Advice the user to "Battery"--"Power consumption details" to view the specific power consumption section.

    4.Check if the handset has access to root or not.If yes,Please clear cache, back up all the data and flash back to the official latest OS version.

    5.If the device is offical OS verison,please update to the lastest.If the device is the latest OS verison,advice the user to reboot the device,clear cache, view the specific power consumption section,back up all the data and flash back to the official latest OS version.


    Battery drains under normal use
    1.Checks if the device is in high temperature,if yes,please advice to use in a relatively suitable temperature environment.

    2.Checks under what circumstances what APP/Game that customer used to caused battery draining.For example,battery drains fast when playing games and watching videos.This is normal when run large games for a long time and watch video.

    3.If not heavy use but battery drains fast, please go to "Setting"-"Battery"- view the specific power consumption section.

    4.Check if any third-party App is open.If yes, advice to reboot the device and clear cache.

    5.Check if the handset has access to root or not.If yes,Please clear cache, back up all the data and flash back to the official latest OS version.

    6.If the device is offical OS verison, please update to the lastest. If the device is the latest OS verison, advice the user to reboot the device, clear cache, view the specific power consumption section,back up all the data and flash back to the official latest OS version.


    For above 2 items, go to the setting and check.
    1.Enter into "Setting"-"Display"-"Screen brightness"

    2.Enter into "Setting"-"Battery"-"Battery Saver" is open

    3.Enter into "Setting"-"Battery" to view the specific power consumption section

    4.Check if "Bluetooth","WIFI","GPS" and "Camera" is open for long time.

    5.It is recommended that turn off some unusual Apps or turn on "Battery Saver"


    Heating
    In the high-power consumption scenarios such as setting the phone in maximum brightness, playing games, watching high-definition video, shooting HD video for a long time, will cause the CPU runs at high frequency, power consumption and heat of the body will rise, but this is normal and will not affectting the using. If the phone heating in standby or low-power consumption scenarios, please contact OnePlus after-sales support.
     

    #2