OxygenOS 3.0 Q&A with Helen

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  1. niadh
    Froyo Jun 9, 2016

    niadh , Jun 9, 2016 :
    Hi @Helen Many thanks for the continued work on this device.
    I have noticed with my fingerprint scanner, since I got the phone in January, & continuing through to the 3.0.2 build, that it only unlocks the device if it locked whilst in an app. So if I'm on my home screen & try unlock it I have to put in my pin. I'm curious if this is a bug that has been noticed by OnePlus (or any other users)?
    Wiping & reflashing does not solve this issue.

  2. obakesan.
    Jelly Bean Jun 9, 2016

    obakesan. , Jun 9, 2016 :
    Did update last night and just tested seems ok for me. Hope you fix yours.

    Diegokafati likes this.
  3. Dan 1+2
    Cupcake Jun 9, 2016

    Dan 1+2 , Jun 9, 2016 :
    Update failed massively, got red dot with the two white. So Q&A what do I do????

  4. rohit.agwal
    Eclair Jun 9, 2016

    rohit.agwal , Jun 9, 2016 :
    Not working for me either. have moved sliders, rebooted phone - nothing is working

  5. Helen
    Honeycomb Jun 9, 2016

    Helen , Jun 9, 2016 :
    We are working on a lot of customization features for OxygenOS but our product approach is a bit different.

  6. dsmonteiro
    Community Consultant Staff Member Jun 9, 2016

    dsmonteiro , Jun 9, 2016 :
    Just remembered another question, @Helen:

    For previous devices (at least the OnePlus One and OnePlus 2) OnePlus promised updates for 24 months. Will this be applicable to the OnePlus 3? What about security updates, will they still be provided after these 24 months?

    IlCieco, Vinkel and otto2 like this.
  7. Helen
    Honeycomb Jun 9, 2016

    Helen , Jun 9, 2016 :
    I'll have one of our testers, @Teja Naga Bharan, private message you and help you out :)

    maestrorafi, Mr. BG, otto2 and 3 others like this.
  8. Extreme_0ne
    Froyo Jun 9, 2016

    Extreme_0ne , Jun 9, 2016 :
    Can you please explain the issue people (me included) are facing with their ringer.

    After a reboot the ringer is silent (even though it's not been silenced) and the phone will not even vibrate on an incoming call.

    If I cycle the notification slider the problem goes away.

    Is this likely to be patched any time soon?
    Why wasn't it flagged and fixed whilst the ROM was being tested?

  9. dibyojyoti
    Gingerbread Jun 9, 2016

    Satej21 likes this.
  10. subypathrose
    Eclair Jun 9, 2016

    subypathrose , Jun 9, 2016 :
    @Helen I updated to OxygenOS version 3.0.2 on OP2. I regret to say my contact list is on a constant "Contact list is being updated" mode. Never ending. i cant even see my contacts which are saved on the Phone and not on the Google account, which doesnt need to be synced in my opinion. Need urgent help, as the phone basic option is making calls and having an address book, and this update fails to do that.

  11. bestlands
    KitKat Jun 9, 2016

    bestlands , Jun 9, 2016 :
    I had the exact same thing, it might start working in a couple days randomly, but as far as i know their is not solution that i currently found, for me it took about a week for it to work again. Hope that helps

    F_Nazmush_Shakib_kqks likes this.
  12. IvanMuse
    Ice Cream Sandwich Jun 9, 2016

    IvanMuse , Jun 9, 2016 :
    Are you working on fixing the current bugs In 3.0.2?
    Like unresponsive gestures, etc.
    They're not serious or anything but can be annoying

    Tobikage likes this.
  13. deppchef666
    Gingerbread Jun 9, 2016

    deppchef666 , Jun 9, 2016 :
    If you turn off your phone with the Power Button the Fingerprint should work. If you turn off your phone with Double Tap to Wake (dt2w) you must use your Pin. Since this I don't use dt2w.

    otto2 likes this.
  14. subypathrose
    Eclair Jun 9, 2016

    subypathrose , Jun 9, 2016 :

    deysdevaj and XMasterSlicerX like this.
  15. SoniaB
    Head Moderator; Community Hero 2020 Head Moderator Jun 9, 2016

    SoniaB , Jun 9, 2016 :
    This is the reason why I asked if there could be an official thread with guide on how to resolve bootloop issue @Helen

    If moderators see any more bootloop posts, should we refer the users to Teja?

    barb, milkdude, Nimesh. P and 5 others like this.
  16. rikardo1979
    Community Veteran Jun 9, 2016

    rikardo1979 , Jun 9, 2016 :
    Any idea why popup message shows "Factory reset" when boot to recovery is selected?
    A bit odd bugg

    volteon, otto2 and Sahilkum like this.
  17. Jerome Alex
    Cupcake Jun 9, 2016

    Jerome Alex , Jun 9, 2016 :
    Will OPT receive more android n system updates in d future or will it be forgotten wen op3, 4....etc is released

  18. Helen
    Honeycomb Jun 9, 2016

    Helen , Jun 9, 2016 :
    We are still investigating and trying to understand the difference cases better but we'll have something up shortly. Apologies for the inconvenience.

  19. Helen
    Honeycomb Jun 9, 2016

    Helen , Jun 9, 2016 :
    OP2 will get the N update.

  20. mukulagrawal
    Gingerbread Jun 9, 2016

    mukulagrawal , Jun 9, 2016 :
    i recently got the ota update, i had done the beta update befor but after the ota my phone is stuck on the oneplu logo screen not able to do anything tired formatting data but dint help. some else facing same issue pls help me out as not able to use my phone pls m really sacrd as i have not rooted nor dont anything that is not provided my one plus
    @Helen pls help plsss
    Last edited: Jun 9, 2016