5
Paint Chipping Problem Update

  1. Karthick RK
    Eclair Jan 30, 2018

    Karthick RK , Jan 30, 2018 :
    I have escalated this paint Chipping Issue to the Manager level and lot of arguments between me and him for last 20 days. I have told him that many persons from community got replaced under warranty. One of the person from community helped me with providing his delivery information receipt of replacement under warranty. But manager is asking me to provide JOB SHEET NO. If anybody availed replacement of back cover through warranty please provide the JOB SHEET NO so that everyone can able to replace.
     

    #1
  2. Harrishunair
    Cupcake Jan 30, 2018

    Harrishunair , Jan 30, 2018 :
    iam also facing the same issue. OnePlus is telling that its cosmetic damage cannot cover under warranty. very pathetic issue for phone costs 32k.
    1517331502376.jpg

    1517331502428.jpg
     

    #2
    L1518087862048 and prashant1591 like this.
  3. kashish.arora
    Gingerbread Jan 30, 2018


    #3
  4. kashish.arora
    Gingerbread Jan 30, 2018

    kashish.arora , Jan 30, 2018 :
    1517331877636.jpg
    Its under warranty and has to get replaced. The service centre guy clicked the pics and sent them for approval. Got that approval within 20 mins. And then he replaced the back panel.

    Although keep in mind... for me ..after replacement... the side buttons (power and volume) became very flimsy and loose. I tried to get it fix... bt no use... oneplus customer care just ask to keep my only phone with them and diagnose, which is unacceptable for me.
     

    #4
  5. mayank_tandon
    Froyo Jan 30, 2018


    #5
  6. kashish.arora
    Gingerbread Jan 30, 2018


    #6
  7. Rusty NZ
    Marshmallow Jan 30, 2018

    Rusty NZ , Jan 30, 2018 :
    Why even bother to get the back panel replaced, when exactly the same thing will happen?
     

    #7
    L1518087862048 and Callmevish like this.
  8. mukul.tripathi
    Gingerbread Jan 30, 2018

    mukul.tripathi , Jan 30, 2018 :
    I am pretty sure the provided cover is causing the trouble..just rub your finger on inner surface it is like a scrapper and if it catches some dust or sand ...it will be blocked and constantly brush the surface with phone back and the damage is assured...
     

    #8
    L1518087862048 and kashish.arora like this.
  9. Anag hegde
    Eclair Jan 30, 2018

    Anag hegde , Jan 30, 2018 :
    exactly bro
     

    #9
  10. prashant1591
    Cupcake Jan 30, 2018

    prashant1591 , Jan 30, 2018 :
    Which case is suitable for op 5t since I m also facing the paint chipping isuue. Any suggestions??
     

    #10
    L1518087862048 likes this.
  11. mukul.tripathi
    Gingerbread Jan 30, 2018

    mukul.tripathi , Jan 30, 2018 :
    I am pretty sure the provided cover is causing the trouble..just rub your finger on inner surface it is like a scrapper and if it catches some dust or sand ...it will be blocked and constantly brush the surface with phone back and the damage is assured...guys now how to get the issue resolved...I replaced 5 with 5t...I can't replace 5t with 5t...It's disappointing as chroma guys were telling me it's cosmetic issue and they can't help...now my real concern is say if I get the back panel replaced but the buttons become flimsy or loose as I have red in some parallel thread..it will be even a major issue in comparison to scars and Bruce..  help me with your voice 
     

    #11
  12. mukul.tripathi
    Gingerbread Jan 30, 2018

    mukul.tripathi , Jan 30, 2018 :
    any case which is not a gel case should be good...they would have not given this cheap case :(
     

    #12
    L1518087862048 likes this.
  13. prashant1591
    Cupcake Jan 30, 2018

    prashant1591 , Jan 30, 2018 :
    Thanx man
     

    #13
  14. Karthick RK
    Eclair Jan 30, 2018

    Karthick RK , Jan 30, 2018 :
    how to download this pic?
     

    #14
  15. drzee
    Eclair Jan 30, 2018

    drzee , Jan 30, 2018 :
    what about the red case that comes with it is that the same,causing paint to come off?
     

    #15
  16. kashish.arora
    Gingerbread Jan 31, 2018

    kashish.arora , Jan 31, 2018 :
    haven't tried downloading frm here...try through desktop browser... or just take screenshot
     

    #16
  17. kashish.arora
    Gingerbread Jan 31, 2018

    kashish.arora , Jan 31, 2018 :
    I got a 90% transparent case. (10% black)
    No red case came in the box for me.
    Is yours 5T red colour edition? I'm not aware of any red cover included in the box
     

    #17
  18. kashish.arora
    Gingerbread Jan 31, 2018

    kashish.arora , Jan 31, 2018 :
    even the service guy told me to use some other cover and not the default cover. Its just not healthy for your phone's back panel. Try any other covers.
     

    #18
  19. Velosifero
    Gingerbread Jan 31, 2018

    Velosifero , Jan 31, 2018 :
    it's nonsense when op provided to us but we can't use it.
    I prefer without case in the box rather than with case but useless. lol
     

    #19
    kashish.arora likes this.
  20. Karthick RK
    Eclair Jan 31, 2018

    Karthick RK , Jan 31, 2018 :
    yeah okay thanks [e]1f60a[/e]
     

    #20
    kashish.arora likes this.