2
pathetic service by one plus team

  1. Q1595670241706
    Cupcake Sep 28, 2020

    Q1595670241706 , Sep 28, 2020 :
    Did anyone face poor customer support services from one plus or only I had that experience.
    I have been requesting one plus so many times for issues about my purchase of 7t. But to no avail or false promises.
    Disappointed.....
     

    #1
    OmarRolon and prernachoudhari like this.
  2. pablofg1978
    Nougat Head Moderator Sep 28, 2020

    pablofg1978 , Sep 28, 2020 :
    Hello there, can you explain better what issues do you have?
     

    #2
    prernachoudhari likes this.
  3. prernachoudhari
    Cupcake Sep 29, 2020

    prernachoudhari , Sep 29, 2020 :
    yes Same here, These guyz spend so much for promotions and all instead they should be doing something to improve their after sales experience/customer support. A week back i got back my device from repair service. The SC people replaced my screen and the next day when i got back my device the fingerprint scanner was not working and when i raised complaint i was being told that feedback is provided to SC, but what about any action, it was their responsibilty to check the device properly before sending. This is pathetic..really worst experience
     

    #3
    Q1595670241706 likes this.
  4. OmarRolon
    Gingerbread Sep 29, 2020

    OmarRolon , via OnePlus 7T Pro , Sep 29, 2020 :
    Hello, look I share my experience. The times that I have expressed my doubts, the support area always helps me I think you have to give it another chance
     

    #4
  5. Q1595670241706
    Cupcake Sep 29, 2020

    Q1595670241706 , Sep 29, 2020 :
    The purchase date of my one plus phone is registered incorrectly 6 months old.
    Thr issue was raised so many times via email, online portal, twitter ...but why seem to be unperturbed.
    It was highly irritating and disappointing.
    Their team keeps on providing complaint registration number which they never registered.

    This company is more into marketing and sales rather than services..[e]1f44e[/e][e]1f44e[/e][e]1f44e[/e][e]1f44e[/e][e]1f44e[/e]
     

    #5
  6. Q1595670241706
    Cupcake Sep 29, 2020

    Q1595670241706 , Sep 29, 2020 :
    7 times ....is it enough them to respond
     

    #6
  7. camohan
    Marshmallow Moderator Sep 29, 2020

    camohan , Sep 29, 2020 :
    Hi there, where exactly is your phone purchase date wrongly registered. If you can be more detailed and clear, you will spend less time in to and fro.
     

    #7
  8. camohan
    Marshmallow Moderator Sep 29, 2020

    camohan , Sep 29, 2020 :
    Hi there, can you please pm me the service request number of last week and detailed description of what is happening. It is not working doesn't really help to understand the issue it provide suggestion.
     

    #8

  9. #9
  10. X1543873105294
    Cupcake Sep 30, 2020

    X1543873105294 , Sep 30, 2020 :
    They may provide good service for basic troubleshooting issues.

    My 7t hasn't worked right since out of the box with network issues.... They had me send the phone in for repair after several failed remote troubleshooting attempts. Just got it back today and the issue is still there. Now its passed the return period so I'm stuck with a $399 paper weight.
     

    #10
    Q1595670241706 likes this.
  11. Q1595670241706
    Cupcake Oct 1, 2020

    Q1595670241706 , Oct 1, 2020 :
    bad luck mate
     

    #11