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PAYMENT CUSTOMS CHARGES FOR WITHDRAWAL OF THE PHONE

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  1. pablomoreno
    Moderator Moderator Jul 15, 2014

    pablomoreno , Jul 15, 2014 :
    had been told (and in fact the package is ddp) that there would be no customs duties.
    In addition to this I do not know what to amount in your country shipping costs, but where I live with € 20 can also order from Mars (and other European countries pay half of the shipping costs)
     

    #21
  2. haedor
    Gingerbread Jul 15, 2014


    #22
  3. deuse
    Jelly Bean Jul 15, 2014

    deuse , Jul 15, 2014 :

    The price includes all taxes in the EU. We only have to pay the postage
     

    #23
  4. haedor
    Gingerbread Jul 15, 2014

    haedor , Jul 15, 2014 :
    Tell that OPO, DHL or german customs.
    Don't know which one failed.
     

    #24
  5. dsmonteiro
    Community Consultant Staff Member Jul 15, 2014

    dsmonteiro , Jul 15, 2014 :
    What @HA3AP said is wrong.

    1) You paid exactly the same shipping I would pay here in Portugal so no, other European countries don't pay half.
    2) Several people are trying to help you, like me and @fenice. It was a DHL screw-up. When OnePlus sends directly from Hong Kong they mark the parcel as DDP (Delivery Duty Paid) so you don't have to pay any extra fees.
    3) I've already tried to warn some Admins ir order to help you.
     

    #25
  6. haedor
    Gingerbread Jul 15, 2014

    haedor , Jul 15, 2014 :
    "Dear Mr.XXXXX.

    Thank you very much for your e-mail

    The import tax for this shipment is 53 EUR, as calculated by customs.

    For further inquiries, please call 01806 345300 * or send an email to: [email protected].
    We wish you a nice day.

    Kind regards,

    Heidi Wagner"

    Great...
     

    #26
  7. Milagroso
    Ice Cream Sandwich Jul 15, 2014

    Milagroso , Jul 15, 2014 :
    This has nothing to do with the OPO team. This is al based on your country. It is already a known fact that each country has a different Customs rate etc
     

    #27
  8. dsmonteiro
    Community Consultant Staff Member Jul 15, 2014

    dsmonteiro , Jul 15, 2014 :
    As I and @fenice said before, it was DHL.
     

    #28
  9. dsmonteiro
    Community Consultant Staff Member Jul 15, 2014

    dsmonteiro , Jul 15, 2014 :
    Please say to them that the parcel was DDP (Delivery Duties Paid).
     

    #29
  10. netdiver
    Gingerbread Jul 15, 2014

    netdiver , Jul 15, 2014 :
    DHL failed, and that happened all over EU.
    I think they are not used to see shipments from Hong Kong with the prepaid customs clearance (DDP incoterm)!!
     

    #30
    dsmonteiro likes this.
  11. godspeed
    Jelly Bean Jul 15, 2014

    godspeed , Jul 15, 2014 :
    Please don't misinform people. Taxes and fees are different in every Country.
     

    #31
    Billzzz likes this.
  12. dsmonteiro
    Community Consultant Staff Member Jul 15, 2014

    dsmonteiro , Jul 15, 2014 :
    EU countries don't pay taxes and fees. They only pay the shipping cost, which has nothing to do with what we are talking about.

    The OnePlus Shopping Experience

     

    #32
    mystifier likes this.
  13. haedor
    Gingerbread Jul 15, 2014

    haedor , Jul 15, 2014 :
    Gonna try my luck
     

    #33
  14. fenice
    KitKat Jul 15, 2014

    fenice , Jul 15, 2014 :
    I'd be surprised if that were the case, DHL is an experienced company in international shipping - this could just be a local problem to certain DHL offices.
     

    #34
  15. dsmonteiro
    Community Consultant Staff Member Jul 15, 2014


    #35
  16. dsmonteiro
    Community Consultant Staff Member Jul 15, 2014

    dsmonteiro , Jul 15, 2014 :
    Unfortunately this also happened in the UK, Italy and Germany.
     

    #36
  17. haedor
    Gingerbread Jul 15, 2014

    haedor , Jul 15, 2014 :
    Delivery to the following recipient failed permanently:

    [email protected]

    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the server for the recipient domain deutschepost.de by ppd07070.deutschepost.de. [149.239.170.70].

    The error that the other server returned was:
    550 Requested action not taken: mailbox unavailable

    Its getting better an better.
     

    #37
  18. Billzzz
    Froyo Jul 15, 2014

    Billzzz , Jul 15, 2014 :
    EU countries do in fact charge taxes and fees from packages outside the EU.
     

    #38
  19. dsmonteiro
    Community Consultant Staff Member Jul 15, 2014

    dsmonteiro , Jul 15, 2014 :
    Not when they are Incoterms - DDP.
     

    #39
  20. d4f
    Gingerbread Jul 15, 2014

    d4f , Jul 15, 2014 :
    The question is more likely; which of the three are you the most likely to receive an answer from? None of these have a very good track report with customer support so far...
     

    #40