16
Pending Authorization!

  1. DaveTolboom
    Eclair Oct 1, 2014

    DaveTolboom , Oct 1, 2014 :
    I have ordered the one, My payment with paypal worked and i got the message that my order was placed. But my order is in the pending payment list.
    The money is gone from my paypal, and i've recieved a confirmation of payment from paypal. And yet it still says i haven't paid yet.
    Does it always take a while, or should i create a support ticket?
     

    #1
    ShibaShiba, CH3AZAY, SugaDew and 13 others like this.
  2. dynamicclown
    Gingerbread Oct 1, 2014


    #2
  3. shejduce
    Jelly Bean Oct 1, 2014


    #3
  4. bhavsarrohit
    Ice Cream Sandwich Oct 1, 2014


    #4
    hssling, adamkrue, Jeffy and 2 others like this.
  5. OpofanIT
    KitKat Oct 1, 2014

  6. aklc
    Ice Cream Sandwich Oct 1, 2014

    aklc , Oct 1, 2014 :
    This is normal, don't worry. After "pending" status, the status will change to "shipped" with tracking info. (at least that's what happen when I purchased the OPO)
     

    #6
  7. rlefstin
    Donut Oct 1, 2014


    #7
  8. shados
    Donut Oct 1, 2014

    shados , Oct 1, 2014 :
    I have same issue, paid about 3 hours ago, but its still under pending payment. Am pretty sure their server didnt update realtime.

    Lets wait a while
     

    #8
    SugaDew, adamkrue and TIMI like this.
  9. erictjf
    KitKat Oct 1, 2014


    #9
    justinlee.97 and entusiasmo like this.
  10. DaveTolboom
    Eclair Oct 1, 2014


    #10
  11. GMan2014
    Eclair Oct 29, 2014

    GMan2014 , Oct 29, 2014 :
    My order went from 'Queue' status to 'Pending Authorization'. I also got an email from oneplus indicating that there was payment error. I called Paypal and they're saying that the hold up is with OnePlus, and that they need to claim the payment. I do see a pending payment to Da Sheng in my paypal account. I'm confused. What should I do? I did send an email back to OnePlus.
     

    #11
  12. poudigne
    Froyo Oct 29, 2014


    #12
  13. jermane propane
    Jelly Bean Oct 29, 2014

    jermane propane , Oct 29, 2014 :
    You should be good for now. Paypal is on your side. Once they are not staning behind you, then you worry.
     

    #13
  14. Riomaster4
    Gingerbread Oct 29, 2014

    Riomaster4 , Oct 29, 2014 :
    I think wait it out a day or 2 if it's not solved or you haven't heard anything send another mail
     

    #14
    sandmman, Marcemarc and GMan2014 like this.
  15. MysTius
    Donut Oct 29, 2014

    MysTius , Oct 29, 2014 :
    I just got the same problem aswell, Paypal payment is still pending and I received an email from OnePlus saying that it is not going through....

    I never experienced this kinda of trouble before :(
     

    #15
  16. jnewfield
    Eclair Oct 29, 2014

    jnewfield , Oct 29, 2014 :
    I had the exact same thing happen. Email this morning stating an error, check PayPal and the payment is still pending with plenty of funds. I gave PayPal a call and they are going to try and contact OnePlus... Fingers Crossed
     

    #16
    tamerturke and sandmman like this.
  17. jnewfield
    Eclair Oct 29, 2014

    jnewfield , Oct 29, 2014 :
    WOW! more than Bummed, here is the response I just received from PayPal...

    Dear,
    Thank you for contacting PayPal Customer Support. My name is Caroline and I am happy to assist you with your pending order.
    Sir I was in contact with the Merchant and unfortunately they are unable to accept the order now as that offer was only available for that day only. It is now two days later and the offer is finished.
    Due to the high volume of orders OnePlus were not able to accept half of them and unfortunately you were one of these unsuccessful people.
    Sincerely,
    Caroline.
    PayPal Customer Solutions Support Specialist
    PayPal, an eBay Company

    I sure hope none of you receive this... :(
     

    #17
  18. tdobranski
    Ice Cream Sandwich Oct 29, 2014

    tdobranski , Oct 29, 2014 :
    Wow... That really sucks. What a kick to the junk!
     

    #18
  19. MysTius
    Donut Oct 29, 2014

    MysTius , Oct 29, 2014 :
    This is going to sux as hard as possible. Well, I really do hope others won't get this.

    Just contact paypal aswell and they'll say they'll mail me once they have a clear answer
     

    #19
    ferponce and sandmman like this.
  20. scrivz69
    Jelly Bean Oct 29, 2014


    #20
    adamkrue, mrcopyright and NadiaShah like this.