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Third Party Software Philips Hue App not connecting to Hue Bridge

  1. tylernLA
    Cupcake Jan 10, 2020

    tylernLA , Jan 10, 2020 :
    I have a 6T on T-Mobile and my Phillips Hue App has stopped connecting - it'll connect if I uninstall then reinstall the Hue App and will work for about an hour, but then once the phone goes to sleep, the app stops reconnecting to the Hue Bridge (over wifi) when you open the app again... Any ideas why?? The Phillips Bridge is ethernet connected to my router, the meethue login shows the bridge is connected to the internet. An old BLU phone (android 6) I have the Philips Hue APp on connects to the Bridge, and stays connected, no problems.

    Philips Hue Tech support can't figure it out! HELP!!! Signed, Frustrated! :)
     

    #1
  2. Caomhin
    9 Series Expert, Participator of the Year Community Expert Jan 10, 2020


    #2
    RogerOriginals and the_o2 like this.
  3. tylernLA
    Cupcake Jan 15, 2020

    tylernLA , Jan 15, 2020 :
    Still doesn't work... Ugh
    1579075257864.jpg
     

    #3
  4. Caomhin
    9 Series Expert, Participator of the Year Community Expert Jan 15, 2020


    #4