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phone and display crash

  1. H1558240990933 Cupcake Jun 25, 2019

    H1558240990933, Jun 25, 2019 :
    hey not sure if anyone with a OnePlus 7 Pro has experienced this problem. but yesterday my phone screen went to black and white ants,like a TV channel you don't have.. then after 3 minutes of that.. picture came back but non responsive.. while this was happening was holding the power button to try to restart,but no response. phone then became so slow to the point you thought it was frozen. was finnaly able to restart it and haven't had an issue today... should I be concerned about this!?
    ps the only app that was open was messages... if anyone has any info about this that would be great.. thanks again!
     

    #1
  2. Photoman9988 KitKat Jun 25, 2019

    Photoman9988, Jun 25, 2019 :
    I would open a ticket before it's too late. That definitely sounds like it could be a hardware issue.
     

    #2
  3. Lucazh Eclair Jun 25, 2019

    Lucazh, Jun 25, 2019 :
    just happened to me.

    I was on YouTube, get a call from my mom, ended the call and the screen got completely unresponsive with multicolor line. just freeze. bottom not working and delays on touch.

    I manage to restart the phone and now is totally normal.
    what I have to do?
     

    #3
  4. rushilandrews Eclair Jun 25, 2019


    #4
  5. H1558240990933 Cupcake Jun 25, 2019

    H1558240990933, Jun 25, 2019 :
    how do you go about opening a ticket? is that something you do through this app?
     

    #5
  6. nitramcek Ice Cream Sandwich Jun 26, 2019

    nitramcek, Jun 26, 2019 :
    You do it in OnePlus website.
     

    #6