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Phone call issue, echo.

  1. 0x0539
    Eclair May 26, 2019

    0x0539 , May 26, 2019 :
    Hi,

    I've purchased a OP7 PRO and I'm having an issue with phone calls, the other party hears me double. (echo-like) I had a similar issue when I had the 6T but was fixed with a software update. Anyone got more intel about this? Anyone else also experiencing this issue?


    Regards,
     
    Last edited: May 26, 2019

    #1
  2. Mido_a92
    Cupcake May 26, 2019

    Last edited: May 26, 2019

    #2
  3. Mido_A91
    Cupcake May 26, 2019


    #3
  4. okocza91
    Cupcake May 26, 2019


    #4
    S1568305476685 likes this.
  5. Tony Z
    Cupcake May 26, 2019

    Tony Z , May 26, 2019 :
    I am having the same issue. Phone callers can hear me when I hold the phone about a foot away but not when I hold it against my head.
     

    #5
  6. Mido_a92
    Cupcake May 26, 2019

    Mido_a92 , May 26, 2019 :
    This is my first OnePlus phone OP7pro. Switching from Samsung S9 plus. Are these kind of glitches a normal thing for OnePlus? I really love the phone and I have no complains whatsoever but I wanna know how do they handle things like that, for people who owned their previous gen phones, please tell me your experiences...
     

    #6
    S1568305476685 likes this.
  7. Math91560
    Cupcake May 26, 2019


    #7
    S1568305476685 likes this.
  8. ppgalhao
    Cupcake May 26, 2019

    ppgalhao , May 26, 2019 :
    boa noite

    Tenho oneplus 7 pro e tenho o mesmo problema eco e interferência nas chamadas por parte dos receptores das chamadas. Utilizo dois cartões de operadoras diferentes e o problema acontece nas duas.
    Entrei em contacto com o suporte on line e em primeiro lugar afirmam poder ser problema da rede.
    Depois pediram para repor valores de fabrica mas o problema mantém-se. Hoje por final o apoio on line pediu para eu mandar o telefone para a garantia.
    Já fiz o pedido de reparação. Indicam que será de 10 a 14 de espera. Tenho o telefone a três dias agora vou esperar 2 semanas. Mais alguém com este problema foi aconselhado a solicitar a garantia?
     

    #8
  9. Karolios
    Froyo May 26, 2019

    Karolios , May 26, 2019 :
    Software bugs are not uncommon among lots of manufacturers for new phones. If thats the case here, Oneplus in my experience fixes these issues fairly quick
     

    #9
  10. saschaask
    Cupcake May 27, 2019

    saschaask , May 27, 2019 :
    I have the problem, that sometimes if I call someone, or I receive a call, the mic won't work...
     

    #10
  11. Harsh_oneplus7pro
    Donut May 28, 2019

    Harsh_oneplus7pro , May 28, 2019 :
    Looks like everyone is facing this issue, but I can tell you the reason. Other person's voice from speaker is reflecting back through your upper microphone. So to avoid this , change volume from full to one down while talking on a call.
     

    #11
  12. T1558554764578
    Cupcake May 28, 2019


    #12
  13. jncomputer
    Eclair May 29, 2019

    jncomputer , May 29, 2019 :
    Everyone that calls me are now saying it's almost impossible to talk to me because of an Echo. Switches from 6T to OnePlus7 Pro and so far I'm not very happy with it. Most glitches I can look past but this echo bug is UNACCEPTABLE! Where is the fix?
     

    #13
  14. pharrellt
    Froyo May 30, 2019


    #14
  15. okocza91
    Cupcake May 30, 2019


    #15
  16. rosegold
    Cupcake May 31, 2019

    rosegold , May 31, 2019 :


    Harsh_oneplus7pro

    Looks like everyone is facing this issue, but I can tell you the reason. Other person's voice from speaker is reflecting back through your upper microphone. So to avoid this , change volume from full to one down while talking on a call.


    But I turn it up for a reason i turn on speaker because I cant hear them when its on low or earpiece turning it down defeats the whole purpose of a conversation through phone
     

    #16
  17. anon_anon
    Cupcake Jun 3, 2019


    #17
  18. duquesa
    Eclair Jun 4, 2019

    duquesa , Jun 4, 2019 :
    Same here, when I'm using the phone people are telling me there is an issue and its echoing for them, its ok for me though ?

    Needs a fix asap
     

    #18
  19. D1558115800946
    Cupcake Jun 4, 2019

    D1558115800946 , Jun 4, 2019 :
    Yes I'm also have issue with voice quality. I am on Verizon but I don't think carrier is source of issue.
    It is most prominent when riding in the car. Seems maybe surrounding noise cancellation / suppression could be the problem.
    I'm hoping an update will be coming to fix this issue.
     

    #19
  20. D1558115800946
    Cupcake Jun 4, 2019

    D1558115800946 , Jun 4, 2019 :
    Yes I'm also have issue with voice quality. I am on Verizon but I don't think carrier is source of issue.
    No so much an echo although some have told me they are hearing.
    But also cutting out. have to almost yell for them to hear me at times. Very annoying for them and me.
    It is most prominent when riding in the car. Seems maybe surrounding noise cancellation / suppression could be the problem.
    I'm hoping an update will be coming to fix this issue.
     

    #20