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Phone doesn't update to latest OS version

  1. Rohit9981974
    Cupcake Jul 12, 2020

    Rohit9981974 , Jul 12, 2020 :
    Hi
    I just bought the phone recently and I realized the phone is very outdated I have a version Oxygen Os 9.5.1.1.GM21AA (One plus 7 pro)
    Then I downloaded the latest version zip file from one plus official site and put the zip file in internal storage
    When I go to local update it say instantly installation failed.can anyone help plz?
     

    #1
  2. Artemus.
    Nougat Jul 12, 2020

    Artemus. , Jul 12, 2020 :
    EDIT: I just realized you posted in the wrong thread... this is for 6/6T, not 7.
     

    #2
  3. Rohit9981974
    Cupcake Jul 12, 2020

  4. Rohit9981974
    Cupcake Jul 12, 2020

    Rohit9981974 , Jul 12, 2020 :
    Hi
    I just bought the phone recently and I realized the phone is very outdated I have a version Oxygen Os 9.5.1.1.GM21AA (One plus 7 pro)
    Then I downloaded the latest version zip file from one plus official site and put the zip file in internal storage
    When I go to local update it say instantly installation failed.can anyone help plz?
    1594571213740.jpg
     

    #4
    Caomhin likes this.
  5. Artemus.
    Nougat Jul 12, 2020

    Artemus. , Jul 12, 2020 :
    This thread is for the OP6, not OP7P. You're in the wrong thread.
     

    #5
    Caomhin likes this.
  6. Rohit9981974
    Cupcake Jul 12, 2020


    #6
  7. Artemus.
    Nougat Jul 12, 2020

    Artemus. , Jul 12, 2020 :
    But your problem is with the 7 Pro...
     

    #7
    Caomhin likes this.
  8. Rohit9981974
    Cupcake Jul 12, 2020


    #8
  9. Caomhin
    Lollipop Jul 12, 2020

    Caomhin , via OnePlus 6T , Jul 12, 2020 :
    Please use the 7 series thread, for 7 series issues. These are user forums, and as such divided into phone series sections to provide information for the different series and models.

    Hardware and software is different between different series.

    If you need technical support contact OnePlus support directly.

    Scroll down the page for contact and online chat details.

    https://www.oneplus.com/support
     

    #9
  10. Caomhin
    Lollipop Jul 16, 2020

    Caomhin , via OnePlus 6T , Jul 16, 2020 :
    Just for additional info install the last version of 9 for 7 Pro manually.
    1594896911313.jpg

    https://oneplusupdates.com/device/oneplus-7 pro

    Then install 10 from the OnePlus website, follow the instructions given on the OnePlus Software Support website.

    https://www.oneplus.com/ie/support/softwareupgrade/details?code=PM1574162297465

    Once installed. You can update via OTA from there.
     

    #10
    the_o2 and youbi like this.
  11. youbi
    Marshmallow Assistant Head Moderator Jul 16, 2020

    youbi , Jul 16, 2020 :
    Hi,

    Sorry about your issue. Hope you can sort it out with the help of our awesome community users. :)

    I moved your post to a new thread and to the op7 pro section, that way its in the right place and others that may have the same issue can found it more easily.

    @Rohit9981974 Have you tried this? Probably it should work, give it a try and then leave feedback if it worked or not.
     

    #11
    Caomhin likes this.