Phone hanging during WhatsApp video call

  1. visheshsahni
    Donut Oct 11, 2018

    visheshsahni , Oct 11, 2018 :
    Hey !
    While i am on a WhatsApp call, and if I am pressing the back button my phone is getting hanged.
    The call is still continuing but what so ever I touch on the screen it's not getting recognized. Even the bottom navigation keys aren't functioning on touching them during the call.
    Only the notifications screen can be viewed if I swipe my screen down.
    Please help.

  2. Ray_ofLight
    Gingerbread Oct 11, 2018

    Ray_ofLight , Oct 11, 2018 :
    How many times have you experienced this issue? Whatsapp can hang especially if it's being simultaneously updated while you're on a call. After that, it returns to normal.

  3. Hydra Bob
    Starting Point Expert Oct 11, 2018

    Hydra Bob , Oct 11, 2018 :
    Agreed sounds more like an app issue than an OS issue. But if the issue is easily reproducable send bug reports with logs to both and see what sticks.

  4. M1541248595712
    Cupcake Nov 10, 2018

  5. Soyeb_Allam
    Cupcake Feb 6, 2019

    Soyeb_Allam , Feb 6, 2019 :
    Same issue with me. I can't even switch between cameras while on video call. I have re-installed WHAT'SAPP a few times as well. This is an OS issue.

  6. U1519852055892
    Cupcake Feb 6, 2019

  7. Mayank_Batra_2110
    Cupcake Feb 16, 2019

    Mayank_Batra_2110 , Feb 16, 2019 :
    same problem is happening with me as well, WhatsApp video call screen seems to be freezed and I cannot switch to any other app. Recent, back and home button also not working while whatsapp video call. Only notification drag is working from where I can only hang up the ongoing video call. Someone else facing such issue? Please let us know of any work around or resolution.

  8. Ari T P H K
    Cupcake Apr 13, 2019

    Ari T P H K , Apr 13, 2019 :
    even I am facing this issue. when I am in WhatsApp call, I am unable to move out of the app .
    I can't cut the call.
    I cant minimise it.
    I am unable to kill via app tray.
    I can cut the call only by swiping down from the notification bar.
    it's strange . please help or suggest

    M1559456395372 likes this.
  9. M1559456395372
    Cupcake Jun 2, 2019

    M1559456395372 , Jun 2, 2019 :
    I am facing the same issue. This isn't a bug of the app. The phone hangs and you can do nothing. Not even flip the camera to back camera or hang up the call or go to any other app. This happens as soon as you press the back button.

  10. Queennie.Nicolas
    Cupcake Jul 20, 2019

    Queennie.Nicolas , Jul 20, 2019 :
    Same here, I can't do anything once I press the home button. I can only view the notification window, on and off button but still can't minimize, switch camera or anything else on the phone but see the continuing-frozen video call. I have onelus 3t.
    Last edited: Jul 20, 2019

  11. Shubh1699
    Cupcake Jul 21, 2019

    Shubh1699 , Jul 21, 2019 :
    Even i am facing the same issue, none of the keys are working on-screen/on device, both on WhatsApp video calls and Google duo.Its definitely an OS issue please fix.

  12. Njarejr
    Cupcake Jul 24, 2019

  13. vilpi
    Cupcake Sep 9, 2019

    vilpi , Sep 9, 2019 :
    Same problem on OP 6. Why oneplus has not addressed the issue?

  14. vilpi
    Cupcake Sep 9, 2019

    vilpi , Sep 9, 2019 :
    Were you able to solve the issue?

  15. Njarejr
    Cupcake Sep 29, 2019

    Njarejr , Sep 29, 2019 :
    the new WhatsApp update have resolved the issue i ihink

    vilpi likes this.
  16. N1570012135644
    Cupcake Oct 2, 2019

    U1570501758609 likes this.
  17. fibi_12
    Cupcake Oct 11, 2019

  18. A1570670242241
    Cupcake Oct 14, 2019

  19. G_Anil_Kumbar_GtIB
    Cupcake Oct 15, 2019

    G_Harun_Ansari_jaHL likes this.
  20. lajayreddy
    Cupcake Oct 19, 2019 at 2:39 PM