3
Phone hangs

  1. shubham_shekhar Donut Jun 12, 2018

    shubham_shekhar, Jun 12, 2018 :
    I am unable to figure out. I was watching Netflix and suddenly my screen froze with a long beep and phone display went out. Blue notification led was lit up. and none of the buttons were working and neither the finger print is responding. OnePlus fix this issue please or if any one can help me with the same?
     

    #1
  2. kaghedo Jelly Bean Jun 12, 2018

    kaghedo, Jun 12, 2018 :
    https://forums.oneplus.com/feedback/ ;)
     

    #2
    shubham_shekhar likes this.
  3. W1528824126148 Cupcake Jun 12, 2018


    #3
    N1528078399793 likes this.
  4. shubham_shekhar Donut Jun 12, 2018

    shubham_shekhar, Jun 12, 2018 :
    yeah.... after the update it started
     

    #4
  5. W1528824126148 Cupcake Jun 12, 2018


    #5
  6. shubham_shekhar Donut Jun 12, 2018

    shubham_shekhar, Jun 12, 2018 :
    I have no idea about it....
     

    #6
  7. ddominnik Cupcake Jun 12, 2018

    ddominnik, Jun 12, 2018 :
    This actually sounds like water damage to me. Did you try to use the phone underwater in the last couple of days or stuff like this?
     

    #7
  8. W1528824126148 Cupcake Jun 12, 2018


    #8
    KUMAR SAMANT likes this.
  9. ddominnik Cupcake Jun 12, 2018

    ddominnik, Jun 12, 2018 :
    Have you rooted, or installed some funky apps that may have caused malware to install on your phone? Because this doesn't sound like a common issue to me
     

    #9
  10. shubham_shekhar Donut Jun 12, 2018

    shubham_shekhar, Jun 12, 2018 :
    nope... never my phone faced water
     

    #10
  11. W1528824126148 Cupcake Jun 12, 2018


    #11
  12. ddominnik Cupcake Jun 12, 2018

    ddominnik, Jun 12, 2018 :
    Weird, maybe you should file a bug report and see if other people face the same issue. And if that isn't the case maybe RMA
     

    #12
  13. W1528824126148 Cupcake Jun 12, 2018

    W1528824126148, Jun 12, 2018 :
    what is rma ?? and where to file a report ?
     

    #13
  14. ddominnik Cupcake Jun 12, 2018


    #14
  15. W1528824126148 Cupcake Jun 12, 2018


    #15
  16. anit345 Donut Jun 12, 2018


    #16
  17. Mr.greywolf Cupcake Jun 12, 2018

    Mr.greywolf, Jun 12, 2018 :
    same case is with me, after the update the device just freezes with black screen and led on... someone please help.
     

    #17
  18. C1528818258682 Cupcake Jun 12, 2018


    #18
    Y1526977185947 likes this.
  19. Y1526977185947 Cupcake Jun 12, 2018

    Y1526977185947, Jun 12, 2018 :
    same thing happened with me today...the phone screen went off but with a notification light on ( Blue color)
     

    #19
  20. shubham_shekhar Donut Jun 12, 2018


    #20
    C1528818258682 likes this.