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Phone keeps defaulting to vibrate mode via OnePlus 9 Pro

  1. A1622881928709
    Cupcake Dec 5, 2021

    A1622881928709 , via OnePlus 9 Pro , Dec 5, 2021 :
    Hi, I've been having an issue with my oneplus 9 pro where it keeps setting itself to vibrate. I have noticed my phone sometimes doesn't ring and initially thought maybe I just wasn't hearing it but I've noticed sometimes when I go into setting it tells me my phone is in vibrate mode but the slider is set to ring and I can't fix this unless I set the slider to vibrate and then back to ring. I have noticed this issue a lot of times now, possibly every day since I got the phone.
    If there's any solution please let me know

    [Personal details removed by moderator - B_Wrath]

     
    Last edited by a moderator: Dec 5, 2021

    #1
  2. Aaron2017
    General Support Expert Award 2021 Dec 5, 2021

    Best Answer
    Aaron2017 , Dec 5, 2021 :
    Well, then i think you found the cause of it. That's the exact behavior of putting the phone to vibrate using volume up + power button shortcut. It's easy to do this by accident and without knowing too. There is, in beta at least, an option to turn this shortcut off in Oxygen OS12 so that should fix that, if they keep that setting in the stable version too.
     

    #9
    Caomhin likes this.
  3. Aaron2017
    General Support Expert Award 2021 Dec 5, 2021

    Aaron2017 , Dec 5, 2021 :
    This is just to test because it doesn't seem to work on all devices, but what happens if you press volume up + power button at the same time? Check if you get a little toast message at the bottom that says "phone is set to vibrate" once you do that
    Also, it's not wise to post your email on a public user forum so you might want to edit that out.
     

    #2
    Caomhin likes this.
  4. A1622881928709
    Cupcake Dec 5, 2021


    #3
  5. Aaron2017
    General Support Expert Award 2021 Dec 5, 2021


    #4
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  6. A1622881928709
    Cupcake Dec 5, 2021


    #5
  7. Aaron2017
    General Support Expert Award 2021 Dec 5, 2021

    Aaron2017 , Dec 5, 2021 :
    In that case, you might trigger vibrate mode accidentally, for example when picking up the phone or something. This has happened to me a lot too. The times it got set to vibrate mode, did it show the vibrate icon in the status bar next to the WiFi symbol?
     

    #6
    Caomhin likes this.
  8. B_Wrath
    Junior Moderator Junior Moderator Dec 5, 2021

    B_Wrath , Dec 5, 2021 :
    I have removed tour mail ID. Please note, this is a public forum. In view of your privacy, sharing of personal details is not advised.
     

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  9. A1622881928709
    Cupcake Dec 5, 2021


    #8
  10. A1622881928709
    Cupcake Dec 5, 2021


    #10
  11. Aaron2017
    General Support Expert Award 2021 Dec 5, 2021

    Aaron2017 , Dec 5, 2021 :
    You're welcome.👍 I don't think it's a faulty phone, i'm reasonably sure it's because of the shortcut. But maybe indeed pay extra attention to see if you don't press them accidentally to see if it happens again or not so you can be sure if it's because of the shortcut or not.
     

    #11
    Caomhin likes this.
  12. A1622881928709
    Cupcake Dec 5, 2021


    #12