0
Phone locks while on video call via OnePlus 7 Pro

  1. N1534141565261
    Cupcake Nov 21, 2020

    N1534141565261 , via OnePlus 7 Pro , Nov 21, 2020 :
    My 7 pro locks while I'm on video call from facebook Messenger. The front camera also closes. This happens every 30 secs or in a minute. I have to keep touching my phone to prevent this from happening. This only happens with the Messenger app. First, the screen loses brightness and then the phone locks after some time.
     

    #1
  2. Tokolozi
    Most Original Avatar Nov 21, 2020

    Tokolozi , Nov 21, 2020 :
    If it's only happening in messenger, I think it's best to try and reinstall that app.
     

    #2
    Artemus., N1534141565261 and YRJ like this.
  3. YRJ
    The Lab - OnePlus 7T Reviewer; Community Hero 2020 Nov 21, 2020

    YRJ , Nov 21, 2020 :
    A workaround, for the timebeing, can be increasing the sleep time from 30 seconds to 5-10 minutes depending on your use case scenario.

    You can change sleep time in display settings.
     

    #3
  4. N1534141565261
    Cupcake Nov 21, 2020


    #4
  5. N1534141565261
    Cupcake Nov 21, 2020

    N1534141565261 , via OnePlus 7 Pro , Nov 21, 2020 :
    It'll work .. but again.. the same thing will happen after five minutes.. I just don't want the phone to lock as long as I'm on a call and that is expected behaviour. Don't know why it's only so with this app.
     

    #5
  6. YRJ
    The Lab - OnePlus 7T Reviewer; Community Hero 2020 Nov 21, 2020

    YRJ , Nov 21, 2020 :
    I know this is not a permanent solution for your issue but you can tap on the display once in 5 minutes to prevent it from going to sleep.
     

    #6
    N1534141565261 likes this.
  7. FaradaySage
    Froyo Nov 24, 2020

    FaradaySage , Nov 24, 2020 :
    go to the app settings for messenger and clear the cache and data and then login again
     

    #7
    N1534141565261 likes this.