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Phone screen stays on during calls via OnePlus Nord

  1. I1611606604647
    Cupcake Apr 21, 2021

    I1611606604647 , via OnePlus Nord , Apr 21, 2021 :
    My OnePlus Nord screen stays on during calls and therefore my ear or cheek hits the 'mute' or 'airplane' mode.
    Even if I turn the screen off with the power button it turns back on.
    Can I stop this somehow?
    Adam
     

    #1
  2. Tokolozi
    Most Original Avatar Apr 21, 2021

    Tokolozi , Apr 21, 2021 :
    Can you check if your proximity sensor is working. I think you can do this in the *#808# menu in the dialler or using a app from the playstore.
     

    #2
  3. superplus
    Head Moderator Head Moderator Apr 21, 2021

    superplus , Apr 21, 2021 :
    Welcome to the OnePlus Community forums. I've moved your thread from the 'Introduce Yourself' section (which is where you can tell the community a bit about, well, yourself... ;)) to the Nord General Support Section.

    Please could you try out the following:
    and revert here so your fellow community members can help troubleshoot the issue?
     

    #3
    Bobbie63 and Tokolozi like this.
  4. Bobbie63
    Marshmallow Apr 21, 2021

    Bobbie63 , Apr 21, 2021 :
    that unfortunately doesn’t work anymore:confused:
     

    #4
    Tokolozi likes this.
  5. Tokolozi
    Most Original Avatar Apr 21, 2021

    Tokolozi , Apr 21, 2021 :
    Even the app one from the store?
     

    #5
    Bobbie63 likes this.
  6. Bobbie63
    Marshmallow Apr 21, 2021

    Bobbie63 , Apr 21, 2021 :
    I guess it does, haven’t checked but inleeft that part out of your quote in my reply.:rolleyes:
     

    #6
    Tokolozi likes this.