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phone SUPPORT is GREAT

  1. manfred911
    Froyo Jul 1, 2020

    manfred911 , Jul 1, 2020 :
    there are many open issues in the oneplus forums.
    my issues are about the fingerprint bug and the photochromic camera.

    in the forums there is no support and i thought that oneplus does not provide good customer service.
    boy was i wrong.
    i called the hotline, got connected very quickly to a competent lady named hazel, who walked me through all support options very patiently waiting for the phone to boot, reboot, fastboot, recovery etc.
    finally i was told that the bug had never happened before and oneplus would help me to factory flash the phone tomorrow online remotely at any time requested. i chose tomorrow noon. hazel sent me the files and drivers and asked me to put them on the desktop.

    this is excellent service.
    i will report about the fingerprint tomorrow after the factory flash.
    so if you have an issue i recommend to call the customer hotline which is open 24/7 !!
    it was a very pleasant experience.
     

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