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phone switch off automatically in between calls and applications usages and network issue via OnePlus 5T

  1. I1579590163319
    Cupcake Sep 28, 2020

    I1579590163319 , via OnePlus 5T , Sep 28, 2020 :
    # ONE PLUS 5T

    Facing some technical issues

    1. Inbetween calls the phone automatically freezes and switch-off .
    2. Automatically starts and no sim cards signals are being founded after multiple times of Re-starting and switching off the phone , randomly the singnal is being received . And than after some time phone automatically restarts , when an heavy application is being used or call is being received.

    The phone was being updated on 9- April- 2020 to android 10.0.0
    Is that a software problem or a hardware problem.

    Kindly help
     

    #1
  2. mojoyoyo77
    Assistant Head Moderator Assistant Head Moderator Sep 28, 2020

    mojoyoyo77 , Sep 28, 2020 :
    Thread moved to OnePlus 5T General Support

    I think an update is pending solving problems, however report errors in Feedback: https://forums.oneplus.com/feedback/. Or from the Community application: Profile tab / My comments / Button + / Error report
     

    #2
  3. I1579590163319
    Cupcake Sep 30, 2020

    I1579590163319 , via OnePlus 5T , Sep 30, 2020 :
    No , till time all the stable updates rolled out on this phone is being downloaded and no problem till last week was being observed in this phone .
    Kindly help me in knowing that it is a hardware issue or a software issue .
    And if is a software issue , should i downgrade my phone's software??
    OxygenOS 9.0.11 must be downloaded ?
    Or should my format the phone

    1601495138171.jpg
     

    #3
    T1602990771182 likes this.
  4. T1602990771182
    Cupcake Oct 22, 2020 at 6:18 PM


    #4
  5. BeardyBiceps
    Ice Cream Sandwich Oct 22, 2020 at 7:58 PM