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Phone won't start after battery dead

  1. ayco
    Gingerbread Sep 11, 2014

    ayco , Sep 11, 2014 :
    My phone's battery was fully dead. I connected it to the charger for an hour, and it wouldn't start. Now I connected it to my computer. The computer has connection with the phone but it still won't boot.
    Anyone knows how to solve? :)
     

    #1
  2. ayco
    Gingerbread Sep 11, 2014


    #2
  3. ayco
    Gingerbread Sep 11, 2014


    #3
    ryantju likes this.
  4. L.H.
    Jelly Bean Sep 12, 2014


    #4
  5. ayco
    Gingerbread Sep 12, 2014

    ayco , Sep 12, 2014 :
    I am done with step 1 of that video: Charge it for a day. Now I have to 'take the charger off for a night', so I have no idea if its working. I'll let you know.
     

    #5
  6. ayco
    Gingerbread Sep 14, 2014


    #6
  7. ayco
    Gingerbread Sep 15, 2014

    ayco , Sep 15, 2014 :
    I'd submit a ticket to the support team since it doesn't wanna get fixed and no one has any advise.
     

    #7
  8. Tibby
    Cupcake Sep 15, 2014

    Tibby , Sep 15, 2014 :
    Hey, sorry to hear about your phone. Could someone tell me how to create a thread? Can you pay you buy a one when paypal address and shipping address don't match?
     

    #8
  9. prejane
    Cupcake Sep 15, 2014


    #9
  10. Mad
    Gingerbread Sep 16, 2014

    Mad , Sep 16, 2014 :
    https://forums.oneplus.net/threads/...ne-is-soft-bricked.104312/page-2#post-5342229
    and the follow up ( i was lucky i know)
    https://forums.oneplus.net/threads/...ne-is-soft-bricked.104312/page-2#post-5424251
    Really hope this is/was useful to someone else

    Check the new members guide in my sig
     

    #10
  11. ayco
    Gingerbread Sep 18, 2014


    #11
  12. Mad
    Gingerbread Sep 19, 2014

    Mad , Sep 19, 2014 :
    Then either your phone totally bricked which means it was never a battery issue or yes its got no charge at all
     

    #12
  13. ayco
    Gingerbread Sep 19, 2014

    ayco , Sep 19, 2014 :
    It happens after the battery was dead, so assume its a battery issue. It was working properly until the battery was empty for 100,00%
     

    #13
  14. ayco
    Gingerbread Sep 23, 2014

    ayco , Sep 23, 2014 :
    Ok. I wanna tell you guys that my phone is fixed by the instructions I gain from submitting a ticket to the Oneplus support. After some random responses which had really nothing to do with my issue, someone else answered and apologized for the previous dude. He also helped me fix my issue, so my oneplus one is working again!
    +1 for the technical support from Oneplus.
     

    #14
  15. Mad
    Gingerbread Sep 24, 2014

    Mad , Sep 24, 2014 :
    ... thats .. a first ...
     

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  16. renegadejg
    Eclair Sep 24, 2014

    renegadejg , Sep 24, 2014 :
    What was the solution? Can you give us the information, so that it can be useful to someone?
     

    #16
  17. onetech
    Donut Sep 25, 2014

    onetech , Sep 25, 2014 :
    Hi there, I am having the same issue.... Could you share what you have done to resolve this? currently my OPO won't charge...
     

    #17
  18. ayco
    Gingerbread Sep 25, 2014

    ayco , Sep 25, 2014 :
    I tried the steps in the yt vid like 5 times which didn't work. Then I sumbitted a ticket.
    At The Oneplus helpdesk, this is what I had tot do:
    1) Keep the phone for 12 hours without touching and charging...

    2) Charge with official charger and usb for 6 hours(after the above mentioned steps) and then

    3) Pull off the usb and put back again ... and you may get a LOW battery screen again staying for 4 / 5 mins...

    4) Now don't try to boot or anything.. let it charge for 1 hour or more.

    5) Now finally boot your device by pressing power button for few seconds

    6) Phone should boot normally…

    I did step 1 and 2, but when I put The USB charger on and off, nothing happened. After that, I didn't do anything for a day / 2 days. I put it in The charger again, and it was charging.

    I hope this might solve charging problems.
     

    #18
    firewire2035, physiatrist and BRICOR like this.
  19. BRICOR
    Eclair Oct 25, 2014

    BRICOR , Oct 25, 2014 :
    Currently trying this as my very last chance before I ship it back.
    Even if it works.... should I accept a brand new phone (4 days) that dies on me during the night in a reboot loop? I don't think so ;-)
    Thanks for sharing !
    BC
     

    #19
  20. physiatrist
    Gingerbread Oct 28, 2014

    physiatrist , Oct 28, 2014 :
    I also had this dead battery situation. I followed the help desk instructions as above. SUCCESS! Up and running again. Thanks for your help.
     

    #20
    firewire2035 likes this.