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Phonw is going to hang state and switch off it self after updating 5.1.6

  1. Ajith Gowda C T
    Eclair Jun 12, 2018

    Ajith Gowda C T , Jun 12, 2018 :
    Hi Team,

    Phone is going to hang state,getting heated and switch off it self after updating 5.1.6. I can see blue light in notification led once screen goes blank. Automatically phone will lock . seriously OnePlus has to address this issues immediately.

    Please fix this ASAP.

    thank you
     
    Last edited: Jun 12, 2018

    #1
  2. sanjaisingh8888
    Cupcake Jun 12, 2018

    sanjaisingh8888 , Jun 12, 2018 :
    Same problem is here since latest update.. OnePlus team fix it as soon as possible. It is too much frustrating with such a high brand device.
     

    #2
    Ajith Gowda C T likes this.
  3. Hardik Thaker
    Cupcake Jun 12, 2018

    Hardik Thaker , Jun 12, 2018 :
    I had same issue just now. I already read this post and as soon as it happend with me I search this thread again and post this.

    phone was is ideal state from 4 hrs as I was sleeping. Then I got a call, while I was talking on the phone, after 20 to 30 seconds the voice of other person got stopped, when I looked at the phone there was only a light blue light on notification LED and nothing was happening. I had to hard reboot my phone by pressing power button for 10 seconds.
     

    #3
    sanjaisingh8888 likes this.
  4. sanjaisingh8888
    Cupcake Jun 12, 2018

    sanjaisingh8888 , Jun 12, 2018 :
    I contacted to the OnePlus team but they didn't give me a satisfying answer. The member of ONEPLUS support told me that it is due to third party application. Use phone in safe mode. But when we use our mobile in safe mode then no any third party application will work and the mobile will become a empty box only.
     

    #4
  5. SanketGolechha
    Cupcake Jun 12, 2018


    #5
  6. Hardik Thaker
    Cupcake Jun 12, 2018


    #6
  7. gubro
    KitKat Jun 12, 2018

    gubro , Jun 12, 2018 :
    is hang state in India?
     

    #7
  8. SanketGolechha
    Cupcake Jun 12, 2018


    #8
    Ajith Gowda C T likes this.
  9. girishgb
    Cupcake Jun 12, 2018

    girishgb , Jun 12, 2018 :
    This is happening to me as well. It happened more than 5 times now from morning . We need a fix ASAP
     

    #9
  10. kaghedo
    Jelly Bean Jun 12, 2018

    kaghedo , Jun 12, 2018 :
    This could be a bug and you can report it using the below link:
    https://forums.oneplus.com/feedback/
     

    #10
  11. the_o2
    OnePlus 9 Series Expert Community Expert Jun 12, 2018

    the_o2 , Jun 12, 2018 :
    Try these 2 things..

    First: Go to setting->storage and memory (scroll down)-> cached data(click and clear the cache).

    and then
    Second: Wipe the cache partition from recovery mode by following step.

    1. Turn the phone off(unplug the charger if charging).
    2. Hold Power and Volume Down
    3. English (or pick any language that you want)
    4. Wipe data & cache
    5. Wipe cache (it's doesn't delete your personal data)
    6. Yes
    7. Reboot.
     

    #11
  12. iNtEnSePL
    KitKat Jun 12, 2018


    #12
  13. sanjaisingh8888
    Cupcake Jun 12, 2018

    sanjaisingh8888 , Jun 12, 2018 :
    I have tried above method but problem is still there.
     

    #13
  14. sanjaisingh8888
    Cupcake Jun 12, 2018


    #14
  15. Pradeep.goldy
    Cupcake Jun 12, 2018

    Pradeep.goldy , Jun 12, 2018 :
    I'm also facing the same problem.

    My OnePlus 6 is hanging very frequently after I update the new Oxygen OS 5.1.6

    Blue light used to turn ON automatically and constantly and No Button responds!

    I tried wiping out the cache but the problem still exits

    OnePlus TEAM --> Please help to Correct This Problem on your Flagship Phone ASAP!
     

    #15
  16. girishgb
    Cupcake Jun 12, 2018

    girishgb , Jun 12, 2018 :
    Tried this fix and it didn't work
     

    #16
  17. Pradeep.goldy
    Cupcake Jun 12, 2018


    #17
  18. the_o2
    OnePlus 9 Series Expert Community Expert Jun 12, 2018

    the_o2 , Jun 12, 2018 :
    Report here :
    https://forums.oneplus.com/feedback/
     

    #18
  19. Cervantes
    Moderator Moderator Jun 12, 2018

    Cervantes , Jun 12, 2018 :
    Try cleaning the system
    save important information
    Factory reset
     

    #19
  20. izzykasha
    Lollipop Jun 12, 2018

    izzykasha , Jun 12, 2018 :
    Is this just an A6000 model issue or does it affect the A6003 models too, just trying to see if there is an issue with models
     

    #20