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Photo and Screenshot problem via OnePlus 7 Pro

  1. Onder Obelli
    Cupcake Jun 16, 2021

    Onder Obelli , via OnePlus 7 Pro , Jun 16, 2021 :
    Most of the time photos taken with camera and screenshots does not appear at the gallery or appear as a completely black. I need to restart but time to time this does not help either.
    1623838543616.jpg
     

    #1
  2. Artemus.
    Community Hero 2020 Jun 16, 2021

    Artemus. , Jun 16, 2021 :
    That's a glitch with the gallery app. I suggest using Google Photos for the time being.
     

    #2
    script, J4t1np4r3kh and Aaron2017 like this.
  3. Onder Obelli
    Cupcake Jun 16, 2021

    Onder Obelli , via OnePlus 7 Pro , Jun 16, 2021 :
    But those blank photos does not appear at Google photos or appear with error as well.
     

    #3
  4. J4t1np4r3kh
    OnePlus Accessory Tester Jun 16, 2021

    J4t1np4r3kh , Jun 16, 2021 :
    In which case the photos may have been corrupted.

    Try copy them onto your PC or try to send them via Whatsapp etc.

    See if they appear
     

    #4
    Artemus. and Aaron2017 like this.
  5. Ankita_S.
    OnePlus Bug Hunter Staff Member Jun 16, 2021

    Ankita_S. , Jun 16, 2021 :
    We'll definitely work on the issue reported and we'll do our best to help you. We've got in touch with you via direct message. Looking forward for your response!

    Regards,
    Ankita
     

    #5
  6. GajenC47
    Cupcake Sep 12, 2021

    GajenC47 , Sep 12, 2021 :
    Hi Ankita, I am also experiencing this issue on my One Plus 7 Pro. The only "solution" that I have found is restarting my phone which will then show the pictures perfectly fine, except any new screenshots will still be blank. I will then need to restart my phone again to see those.
     

    #6