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Pink color tint spreading intermittently on screen while watching Youtube

  1. op3t_u
    Donut Oct 30, 2019

    op3t_u , Oct 30, 2019 :
    Hi, I am 1+ 3t user and last week I bought OnePlus TV Q1. I am happy with overall quality but after using it for 2-3 days now I am seeing pink color tint while watching you tube videos intermittently and I have to restart TV or YouTube to fix it, this is spoiling overall experience. I hope this is software issue and some body from OnePlus TV team aware about it and actively working on a fix!
    Please let me know any workaround or if I need to try anything to help fix this issue.

    Please see attached images for your reference.

    Tagging Developer @Fany G. @Steven X.

     

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    Last edited: Oct 31, 2019

    #1
    Venky61 likes this.
  2. Venky61
    OnePlus TV Expert Oct 31, 2019

    Venky61 , Oct 31, 2019 :
    Hey... Sorry to hear that man.... And yes few other users too have faced this pink color issue while watching Youtube.
    OnePlus developers have acknowledged the issue and said that they have found the root cause. Should be solved in the next OTA.
    Reference: https://forums.oneplus.com/threads/...1-6-0t1910111117.1124655/page-7#post-20973189
     

    #2
  3. op3t_u
    Donut Oct 31, 2019

    op3t_u , Oct 31, 2019 :
    Is this problem happening for all users/tv? I have replacement window till few days, should I get replacement that may fix this issue?
     

    #3
  4. rohitkumar 1plus
    Cupcake Oct 31, 2019

    rohitkumar 1plus , Oct 31, 2019 :
    Hi Team,

    I also experiencing the same issue since, 2- 4 days I am seeing pink color tint while watching videos connected to internet i.e ,primevideo,youtube,hotstar.

    Please suggest is it bug or can be fixed?.

    regards,
    rohit
     

    #4
  5. Venky61
    OnePlus TV Expert Oct 31, 2019

    Venky61 , Oct 31, 2019 :
    Yes many other users have faced this... OnePlus will be fixing this bug. Temporarily try changing the Picture mode during such instance or a quick restart.
     

    #5
  6. op3t_u
    Donut Oct 31, 2019

    Best Answer
    op3t_u , Oct 31, 2019 :
    @Fany G. Posted a root cause and solution to this pink color issue on some other thread I had copied it here so it might be helpful for other users who are facing similar issue.


    What I believe, you need to set flesh tone setting manually once under picture setting->advance settings to fix this issue.
     

    #6
    Venky61 likes this.
  7. H1573789997165
    Cupcake Nov 15, 2019

    H1573789997165 , Nov 15, 2019 :
    I am getting this issue too. Switching picture mode is quick work around. But having this issue in such high end TV is not desirable.
     

    #7
  8. AyushKumarAK
    Eclair Nov 15, 2019

    AyushKumarAK , Nov 15, 2019 :
    Hi OnePlus Community,

    I faced the same issue while watching a Samsung UHD Video on YouTube..I though that it might be because of the Lack of Internet Connection or just a glitch in the Video but now after watching this Thread,It's a Damn Serious Problem..

    We all want to acknowledge OnePlus TV Team about this issue & to be fixed ASAP..

    Thanks & Regards,
    Ayush Kumar
     

    #8
  9. Venky61
    OnePlus TV Expert Nov 17, 2019

    Venky61 , Nov 17, 2019 :
    Hey,
    As mentioned above by @op3t_u, one of the team member has acknowledged the issue and this will be resolved in the next update as the root cause has been found too. I understand that this has been an inconvenience for many users.
     

    #9