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Play Store-Issue downloading apps Nov 2, 2018

  1. T1541230735961
    Cupcake Nov 3, 2018

    #41

  2. E1541231148361
    Cupcake Nov 3, 2018

    #42

  3. Naveen_007
    Eclair Nov 3, 2018

    Naveen_007 , Nov 3, 2018 :
    hello everone, i also posted a same topic. so the solution is.
    1. clean the play store files from apps setting or play store info. disable it enable it.
    2. just turn on the battery saver, and then download some apps. and then turn it off. everything will work fine.
    as it did for me. hope it can do for you guys.
     
    #43

  4. Naveen_007
    Eclair Nov 3, 2018

    Naveen_007 , Nov 3, 2018 :
    and if this doesn't work clean the google play services framework from system apps. or see the videos on youtube. and try restarting. but after all. just do the battery saver on thing. coz that will not work without it.
     
    #44

  5. khs123
    Donut Nov 3, 2018

    khs123 , Nov 3, 2018 :
    Hi, facing same issue as many others here.

    How will play store app get updated? As no other app updates are downloading at all.

    No one from OP has replied so far?
     
    #45

  6. khs123
    Donut Nov 3, 2018

    khs123 , Nov 3, 2018 :
    How to clean framework?
     
    #46

  7. Sameer1995
    Cupcake Nov 3, 2018

    Sameer1995 , Nov 3, 2018 :
    Hi guys, I'm facing the same issue. There's no notification and the download doesn't start even though my speed is above 2mbps.
     
    #47

  8. Naveen_007
    Eclair Nov 3, 2018

    Naveen_007 , Nov 3, 2018 :
    i told the solution just above.
     
    #48

  9. Naveen_007
    Eclair Nov 3, 2018

    Naveen_007 , Nov 3, 2018 :
    just see on youtube. search google play store issue fo not downloading. but dont forget to turn on the battry saver aftwr everything then download.
     
    #49

  10. G_Devanshu_Singh_TzND
    Cupcake Nov 3, 2018

    G_Devanshu_Singh_TzND , Nov 3, 2018 :
    What is happening? I can sometimes download using mobile data but wifi downloading is not working at all. This is just odd. It says downloading for hours but shows no progress in percentage.
     
    #50

  11. Naveen_007
    Eclair Nov 3, 2018

    Naveen_007 , Nov 3, 2018 :
    did you tried what i said
     
    #51

  12. Shine L.
    OxygenOS Operations Staff Member Nov 3, 2018

    Shine L. , Nov 3, 2018 :
    Hey Guys,

    Thanks for your feedback. From what I received feedback in the forum, there are two issues about play store, no poping up notification while downing or installing apps and stuck on downloading page. In order to resolve the issue reported ASAP, we may need to get more information and your data is under protected, please provide the below information for analysis.

    Does this issue happen when using mobile data or wifi network?
    Please send us your specific issue description and logs better with a screen recorder video to do further check. Thanks in advance. :)

    Here are the steps:
    1. Input *#800# from dialing interface, enter "oneplus logkit", tap" delete history log"
    2. Tap "advanced", choose "save log type" > enable all options then click OK
    3. Tap “move log path to built-in SD card” and then click "save log", when it informs you whether to reboot, click “cancel”
    4. (Important) Reproduce the issue and take a screenshot of the issue happening time.
    5. Enter “oneplus Logkit”, choose “other log info”, click “get bugreport info” just before you finish the log process (it takes several minutes, wait till it’s done)
    6. Tap "save log" and click “move log path to built-in SD card” again to stop it.
    7. Enter file manager, choose storage, find the oem_log file, zip it and send it to shine.li@oneplus.com along with specific description and the screenshots. You can transfer the logs to google and share us a link.

    Note:
    After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.

    Looking forward to your reply. Let's get it clear together.

    Best,Shine
     
    #52
    nakedape2000 and Shivang Joshi like this.

  13. G_Devanshu_Singh_TzND
    Cupcake Nov 3, 2018

    G_Devanshu_Singh_TzND , Nov 3, 2018 :
    Yes I just did and now it is working but do I need to do this every time I download apps or will the developers fix this?

    First time buyer of Oneplus phones.
     
    #53

  14. Shine L.
    OxygenOS Operations Staff Member Nov 3, 2018

    Shine L. , Nov 3, 2018 :
    Please check my comment and help provide more information for us. Thank you!:)
     
    #54
    Shivang Joshi likes this.

  15. J1541152568951
    Cupcake Nov 3, 2018

    #55

  16. Zippy7
    Honeycomb Nov 3, 2018

    Zippy7 , Nov 3, 2018 :
    I find that I need to get a roll of aluminium foil from the kitchen. first make a hat for your head. then make a hat for your phone. then reboot. then everything will work fine.
    otherwise just leave China now
     
    #56

  17. Shine L.
    OxygenOS Operations Staff Member Nov 3, 2018

    Shine L. , Nov 3, 2018 :
    Could you check my comment and provide more information for us? Thanks a lot.
     
    #57
    Shivang Joshi likes this.

  18. khs123
    Donut Nov 3, 2018

    khs123 , Nov 3, 2018 :
    Working now, with battery saver on. Thanks.
     
    #58
    Naveen_007 likes this.

  19. Naveen_007
    Eclair Nov 3, 2018

    Naveen_007 , Nov 3, 2018 :
    glad to hear that bro.
     
    #59

  20. PRAVEEN.MEGATRON
    Donut Nov 3, 2018

    PRAVEEN.MEGATRON , Nov 3, 2018 :
    this issue comes and goes.. like it is resolving in some time.. and again comes back to it's issue.. plz OnePlus help in this with an update or tell a proper solution
     
    #60

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Last replied by O1544895714326

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