Pocket mode on OnePlus 8T via OnePlus 8T

  1. Bw434
    Cupcake Oct 22, 2020

    Bw434 , via OnePlus 8T , Oct 22, 2020 :
    For some reason the OnePlus 8T is having a hard time registering that I'm trying to unlock my phone and it always shows me pocket mode screen when it's obviously not in my pocket. It's hindering me from unlocking my phone and picking up calls. Is there any way of recalibrating this? When I had the OnePlus 6, it wasn't nearly as bad as this.

  2. psygarden
    OnePlus TV Product Ninja 2021 Oct 22, 2020

    psygarden , via OnePlus 8T Aquamarine Green , Oct 22, 2020 :
    Have you applied any after market screen protector? This seems to be an issue relating to proximity sensor.
    Download the OnePlus Care app and select Diagnose this device. Run a Custom diagnosis of proximity sensor and check the results.

    MarkP12 likes this.
  3. TheMystic
    Lollipop Oct 22, 2020

    TheMystic , Oct 22, 2020 :
    Hope you are aware that app isn't an official OnePlus app. It is a 3rd party app.

    eastbay likes this.
  4. psygarden
    OnePlus TV Product Ninja 2021 Oct 23, 2020

    psygarden , via OnePlus 8T Aquamarine Green , Oct 23, 2020 :
    Correct me but Servify takes care of OnePlus' after sale repairs and is officially a partner. Its legit at the least.

  5. TheMystic
    Lollipop Oct 23, 2020

    TheMystic , Oct 23, 2020 :
    They have tied up with several companies to provide repair services. But are an independent entity and pretty much like any other repair shop.

    psygarden likes this.
  6. Devmalya
    Donut Nov 10, 2020

    Devmalya , via OnePlus 8T , Nov 10, 2020 :
    This is exactly the same issue I'm facing with the 8T. Major unintelligent behaviour noticed, in terms of pocket mode and the display on/off sensor in the front. :-/

    7mada likes this.
  7. Wolfreidge
    Cupcake Nov 10, 2020

    7mada likes this.
  8. maheshyadav13feb
    Gingerbread Nov 13, 2020

  9. Stevixx
    Cupcake Nov 16, 2020

    Stevixx , Nov 16, 2020 :
    I'm having the same problem with my 8T. Glad I'm not the only one. I do hope they can solve this with an update soon.

    Gingerbread Nov 16, 2020

  11. 7mada
    Eclair Nov 16, 2020

    Devmalya likes this.
  12. Randyvr
    Cupcake Nov 19, 2020

    Devmalya likes this.
  13. Dhaneshgavali
    Froyo Nov 19, 2020

  14. Randyvr
    Cupcake Nov 22, 2020

    Randyvr , Nov 22, 2020 :
    I installed an app testing the sensor, and I noticed pressing the screen very hard with my finger just below the sensor (middle of the screen just below the top bar) activates the proximity sensor. Letting it go disables it again. The problem now appears physical to me, and therefore I send in a repair request. I think the sensor is not placed entirely stable.

  15. Renderer10
    Cupcake Nov 24, 2020

    Renderer10 , Nov 24, 2020 :
    Same problem here. I have no screen protector on my 8T, and pocket mode is constantly enabled while the phone is just sitting on my desk. I got this phone in the U.S. right when it launched, and I don't recall having this problem until after the first OS update. Really hoping this is a software issue that's addressed.

    @Randyvr - I tried pressing hard on my screen in various places but that doesn't help on my device.

  16. A.Saketh Gupta
    Ice Cream Sandwich Nov 25, 2020

  17. FrSuman1997
    Cupcake Nov 25, 2020

  18. CarmineCrown
    Cupcake Nov 25, 2020

    CarmineCrown , via OnePlus 8T , Nov 25, 2020 :
    I had a similar problem... Got fed up and just disabled it in the settings, anywho the phone doesnt get triggered from the lockscreen in my experience so I'll just leave it disabled

  19. suuzie92
    Cupcake Dec 2, 2020

    suuzie92 , Dec 2, 2020 :
    I have got the same problem, can't pick up my calls, or when people call me i cant get my screen to turn on to put it on speaker... Also the pocket modus when I have it right in front of me is turned on quite regularly very annoying

  20. kotasha
    Donut Dec 6, 2020

    kotasha , via OnePlus 8T , Dec 6, 2020 :
    When will this problem get solved !!!!!!!! One day i'll smash it in the wall during my calls !!!!!!!
    I hate this phone , and regret buying it , this is when companies make 30000 model per year