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**Poor Customer Service - Being Ignored**

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Do you think the OP Customer Service really looks after its customers

  1. Yes

    3 vote(s)
    60.0%
  2. No

    2 vote(s)
    40.0%
  1. IainGarrow Cupcake Jun 24, 2019

    IainGarrow, Jun 24, 2019 :
    Hi

    I have had a bad experience in recent weeks from the OP Customer Service team.

    The frustrating thing is that my original inquiry was fairly simple in my view and although I am happy with the product; I am deeply disappointed with my treatment so far.

    Essentially, I am now being ignored and have not received a reply to my original response on the 1st of June; so we're now at 24 days and counting.

    This was my second purchase from OP (OP6 and now OP7 Pro) - and was a loyal Sony customer for over ten years. I will now need to give serious consideration about making a purchase from OP in the future, as my customer service experience so far has been piss poor.
     

    #1
  2. Starmix Donut Jun 24, 2019


    #2
  3. Nick 59 Lollipop Jun 24, 2019

    Nick 59, Jun 24, 2019 :
    I have seen issues escalated and resolved here but I guess it will really depend on exactly what has happened.
    Care to share a little more?
     

    #3
  4. pablofg1978 Spanish POC Assistant Head Moderator Jun 24, 2019

    pablofg1978, Jun 24, 2019 :
    If you don't explain what was wrong nobody can help you
     

    #4