**Poor Customer Service - Being Ignored**


Do you think the OP Customer Service really looks after its customers

  1. Yes

    3 vote(s)
  2. No

    2 vote(s)
  1. IainGarrow Cupcake Jun 24, 2019

    IainGarrow, Jun 24, 2019 :

    I have had a bad experience in recent weeks from the OP Customer Service team.

    The frustrating thing is that my original inquiry was fairly simple in my view and although I am happy with the product; I am deeply disappointed with my treatment so far.

    Essentially, I am now being ignored and have not received a reply to my original response on the 1st of June; so we're now at 24 days and counting.

    This was my second purchase from OP (OP6 and now OP7 Pro) - and was a loyal Sony customer for over ten years. I will now need to give serious consideration about making a purchase from OP in the future, as my customer service experience so far has been piss poor.

  2. Starmix Donut Jun 24, 2019

  3. Nick 59 Lollipop Jun 24, 2019

    Nick 59, Jun 24, 2019 :
    I have seen issues escalated and resolved here but I guess it will really depend on exactly what has happened.
    Care to share a little more?

  4. pablofg1978 Spanish POC Assistant Head Moderator Jun 24, 2019

    pablofg1978, Jun 24, 2019 :
    If you don't explain what was wrong nobody can help you