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[Submitted] Poor customer service

  1. Itssantaforu
    Gingerbread Nov 6, 2019

    Itssantaforu , Nov 6, 2019 :
    Title Poor customer service
    Device OnePlus7T Software Version O2 Stable 191012
    Topic Suggestion
    Photos
    Feature Needed Background Description This is my second one plus after 5 now 7t and I was very happy with the performance of the phone. But now i faced a service issue and knew how bad is one plus in customer satisfaction and service. For a small complain you gave me 191031-000160 on 31st Oct and now to avoid old complain you created 191105-001505 after 7 days. Now i am sure why people avoid such Chinese companies who are so poor in customer satisfaction. No one wants to solve the problem and just changing complain numbers.
    Any other comments
    This is my second one plus after 5 now 7t and I was very happy with the performance of the phone. But now i faced a service issue and knew how bad is one plus in customer satisfaction and service. For a small complain you gave me 191031-000160 on 31st Oct and now to avoid old complain you created 191105-001505 after 7 days. Now i am sure why people avoid such Chinese companies who are so poor in customer satisfaction. No one wants to solve the problem and just changing complain numbers.
     

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